EGreed Technology FAQ

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• What is EGreed Technology?

  EGreed Technology LTD (EgreedTech) is a Rwanda-based technology company that develops artificial intelligence platforms, cloud computing services, software solutions, developer APIs, educational platforms, secure communication systems, and digital transformation solutions for Africa and the world.

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• Where is EGreed Technology based?

  EGreed Technology is headquartered at KN 4 Ave, Gasabo, Kigali, Rwanda, and is registered with the Rwanda Development Board (RDB).

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• What does EGreed Technology build?

  EGreed builds artificial intelligence platforms (EGreedAI, Kero V4), cloud infrastructure (EGreed Cloud), storage and drive (EGreed Drive), business email (EGreed Mail), location APIs (EGreed Locate), streaming (IBONA), education (EGreed Learn), agriculture (Project IGICU), and healthcare (Rebalive RW).

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• Who created EGreed Technology?

  EGreed Technology was founded and is led by CEO Brayan Bayishime Shema, together with a team of engineers, designers, and researchers based in Kigali, Rwanda.

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• What is the mission of EGreed Technology?

  EGreed's mission is to empower people, businesses, schools, and governments across Africa through accessible artificial intelligence, cloud computing, and digital innovation engineered in Rwanda.

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• What industries does EGreed support?

  Education, healthcare, agriculture, financial services, government, startups, SMEs, enterprises, developers, and research institutions.

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• Is EGreed Technology a software company?

  Yes. EGreed develops software platforms, SaaS products, APIs, and full digital infrastructure.

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• Is EGreed Technology an AI company?

  Yes. EGreed builds artificial intelligence products including EGreedAI, the Kero V4 model family, AI APIs, and AI-powered automation.

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• Does EGreed serve African businesses?

  Yes. EGreed's products are designed specifically for African businesses, schools, developers, and government agencies, with African-language support and in-region data residency.

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• How can I contact EGreed Technology?

  Email egreedtechnology@gmail.com or support@egreedtech.com, call +250 795 822 290, or visit the support center at support.egreedtech.org.

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• How do I create an EGreed account?

  Sign up at any EGreed product page (for example ai.egreedtech.org) with your email, phone number, or a Google account.

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• Why do I need an EGreed account?

  An EGreed account gives you access to every EGreed product with a single identity — EGreedAI, Cloud, Drive, Mail, Locate, IBONA — plus workspace history, billing, and support.

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• Can businesses create EGreed accounts?

  Yes. Businesses can create team workspaces with admin controls, seat management, SSO, and centralized billing.

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• Can students use EGreed services?

  Yes. Students get discounted or free access to EGreedAI, EGreed Learn courses, EGreed Cloud storage, and developer tools.

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• How do I reset my EGreed password?

  Click 'Forgot password' on any EGreed login page, enter your email, and follow the reset link sent to your inbox.

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• How do I secure my EGreed account?

  Use a strong unique password, enable two-factor authentication (2FA), keep your recovery email and phone up to date, and review active sessions regularly.

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• Can I change my account information?

  Yes. Update your name, email, phone, avatar, language, and notification preferences in Account Settings.

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• Can I delete my EGreed account?

  Yes. Open Account Settings → Privacy → Delete Account. Deletion is permanent after a 30-day grace period.

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• How can I contact EGreed support?

  Email support@egreedtech.org, use in-app chat, or open a ticket at support.egreedtech.org. Enterprise plans include 24/7 phone support.

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• Where can I find EGreed documentation?

  Official documentation lives at support.egreedtech.org, with per-product hubs, tutorials, API references, and release notes.

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• How do I report a bug or problem?

  Open a ticket at support.egreedtech.org/contact and include steps to reproduce, screenshots, and your account email.

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• Does EGreed provide tutorials?

  Yes — every product has a Tutorials section, plus full courses in EGreed Learn.

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• Is there a status page?

  Yes — status.egreedtech.org publishes real-time uptime and incident data.

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• How does EGreed protect user data?

  EGreed uses encryption in transit (TLS 1.3) and at rest (AES-256), MFA, SSO, granular access control, audit logs, and Rwanda / EU-aligned privacy controls.

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• Does EGreed encrypt data?

  Yes — AES-256 at rest and TLS 1.3 in transit across every product, with optional customer-managed keys on enterprise plans.

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• What is two-factor authentication (2FA)?

  2FA requires a second proof of identity (SMS code, authenticator app, or security key) in addition to your password when signing in.

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• How does EGreed handle privacy?

  EGreed complies with the Rwanda Data Protection Law (Law N° 058/2021) and aligns with GDPR. You control your data and can export or delete it anytime.

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• Is EGreed SOC 2 compliant?

  EGreed follows SOC 2-aligned controls with an audit roadmap. Contact security@egreedtech.org for the latest compliance report.

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• What is EGreed AI?

  EGreedAI is the flagship Rwandan-built artificial intelligence platform, powered by the Kero V4 model family. It supports chat, code, research, image generation, PDF analysis, web search, translation, voice, and website building in English, Kinyarwanda, Swahili, and French.

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• What is EGreedAI?

  EGreedAI is the flagship Rwandan-built artificial intelligence platform, powered by the Kero V4 model family. It supports chat, code, research, image generation, PDF analysis, web search, translation, voice, and website building in English, Kinyarwanda, Swahili, and French.

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• How do I get started with EGreed AI?

  Create a free EGreed account, open EGreed AI at https://ai.egreedtech.org, and follow the in-product quick start.

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• How do I get started with EGreedAI?

  Create a free EGreed account, open EGreed AI at https://ai.egreedtech.org, and follow the in-product quick start.

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• How much does EGreed AI cost?

  EGreed AI has a free tier with generous limits. Paid plans start at 12,000 FRW / ~$10 per month, with Business and Enterprise tiers available. Pay with MTN MoMo, Airtel Money, card, or bank transfer.

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• How much does EGreedAI cost?

  EGreed AI has a free tier with generous limits. Paid plans start at 12,000 FRW / ~$10 per month, with Business and Enterprise tiers available. Pay with MTN MoMo, Airtel Money, card, or bank transfer.

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• Is there a free plan for EGreed AI?

  Yes — EGreed AI includes a free tier so you can try every core feature before upgrading.

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• Is there a free plan for EGreedAI?

  Yes — EGreed AI includes a free tier so you can try every core feature before upgrading.

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• Does EGreed AI have an API?

  Yes — EGreed AI exposes a REST API and streaming endpoints. See the Developers docs for authentication, quotas, and examples.

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• Does EGreedAI have an API?

  Yes — EGreed AI exposes a REST API and streaming endpoints. See the Developers docs for authentication, quotas, and examples.

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• Which SDKs does EGreed AI support?

  Official SDKs for JavaScript, TypeScript, Python, Java, Go, PHP, .NET, Kotlin, Swift, Flutter/Dart, and Rust.

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• Which SDKs does EGreedAI support?

  Official SDKs for JavaScript, TypeScript, Python, Java, Go, PHP, .NET, Kotlin, Swift, Flutter/Dart, and Rust.

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• How do I authenticate with EGreed AI?

  Use OAuth 2.0 for user contexts or API keys for server-to-server calls. See the Authentication guide.

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• How do I authenticate with EGreedAI?

  Use OAuth 2.0 for user contexts or API keys for server-to-server calls. See the Authentication guide.

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• Is EGreed AI secure?

  Yes — EGreed AI uses AES-256 at rest, TLS 1.3 in transit, MFA, SSO, audit logs, and Rwanda Data Protection Law compliance.

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• Is EGreedAI secure?

  Yes — EGreed AI uses AES-256 at rest, TLS 1.3 in transit, MFA, SSO, audit logs, and Rwanda Data Protection Law compliance.

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• Where is EGreed AI data stored?

  EGreed AI data is stored in Rwanda by default, with optional regional and global replication for enterprise customers.

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• Where is EGreedAI data stored?

  EGreed AI data is stored in Rwanda by default, with optional regional and global replication for enterprise customers.

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• Does EGreed AI support Kinyarwanda?

  Yes — EGreed AI supports English, Kinyarwanda, Swahili, and French in the UI and, where applicable, in AI models and voice.

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• Does EGreedAI support Kinyarwanda?

  Yes — EGreed AI supports English, Kinyarwanda, Swahili, and French in the UI and, where applicable, in AI models and voice.

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• Can I use EGreed AI on mobile?

  Yes — EGreed AI is fully responsive on mobile browsers and available as iOS and Android apps.

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• Can I use EGreedAI on mobile?

  Yes — EGreed AI is fully responsive on mobile browsers and available as iOS and Android apps.

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• Can I use EGreed AI on desktop?

  Yes — EGreed AI runs on any modern browser (Chrome, Edge, Firefox, Safari) and offers native desktop apps for Windows, macOS, and Linux.

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• Can I use EGreedAI on desktop?

  Yes — EGreed AI runs on any modern browser (Chrome, Edge, Firefox, Safari) and offers native desktop apps for Windows, macOS, and Linux.

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• How do I connect EGreed AI to my website?

  Use the EGreed AI SDK or REST API. Every product ships with copy-paste embed snippets and framework guides for React, Next.js, Vue, and vanilla JavaScript.

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• How do I connect EGreedAI to my website?

  Use the EGreed AI SDK or REST API. Every product ships with copy-paste embed snippets and framework guides for React, Next.js, Vue, and vanilla JavaScript.

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• How do I connect EGreed AI to my mobile app?

  Install the EGreed AI SDK for Flutter, iOS (Swift), or Android (Kotlin), authenticate, and call the client methods.

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• How do I connect EGreedAI to my mobile app?

  Install the EGreed AI SDK for Flutter, iOS (Swift), or Android (Kotlin), authenticate, and call the client methods.

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• Can I integrate EGreed AI with Zapier or Make?

  Yes — EGreed AI has native connectors for Zapier, Make (Integromat), and n8n, plus outbound webhooks for custom flows.

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• Can I integrate EGreedAI with Zapier or Make?

  Yes — EGreed AI has native connectors for Zapier, Make (Integromat), and n8n, plus outbound webhooks for custom flows.

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• How does EGreed AI handle backups?

  EGreed AI performs continuous replicated backups with point-in-time recovery up to 30 days on standard plans and 90 days on enterprise.

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• How does EGreedAI handle backups?

  EGreed AI performs continuous replicated backups with point-in-time recovery up to 30 days on standard plans and 90 days on enterprise.

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• What is the EGreed AI SLA?

  99.9% uptime SLA on standard plans, 99.99% on enterprise, with automatic service credits when missed.

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• What is the EGreedAI SLA?

  99.9% uptime SLA on standard plans, 99.99% on enterprise, with automatic service credits when missed.

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• How do I upgrade my EGreed AI plan?

  Open Billing → Plans in your workspace, choose a new plan, and confirm payment. Upgrades take effect immediately.

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• How do I upgrade my EGreedAI plan?

  Open Billing → Plans in your workspace, choose a new plan, and confirm payment. Upgrades take effect immediately.

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• How do I downgrade my EGreed AI plan?

  Open Billing → Plans → Change plan. Downgrades take effect at the end of your current billing period.

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• How do I downgrade my EGreedAI plan?

  Open Billing → Plans → Change plan. Downgrades take effect at the end of your current billing period.

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• How do I cancel my EGreed AI subscription?

  Open Billing → Subscription → Cancel. Your workspace stays on the paid plan until the current period ends.

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• How do I cancel my EGreedAI subscription?

  Open Billing → Subscription → Cancel. Your workspace stays on the paid plan until the current period ends.

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• Can I pay for EGreed AI with MTN Mobile Money?

  Yes — EGreed AI accepts MTN MoMo (Mobile Money) for all Rwandan customers, in addition to Airtel Money, cards, and bank transfer.

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• Can I pay for EGreedAI with MTN Mobile Money?

  Yes — EGreed AI accepts MTN MoMo (Mobile Money) for all Rwandan customers, in addition to Airtel Money, cards, and bank transfer.

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• Can I pay for EGreed AI with Airtel Money?

  Yes — Airtel Money is supported alongside MTN MoMo, Visa/Mastercard, and bank transfers.

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• Can I pay for EGreedAI with Airtel Money?

  Yes — Airtel Money is supported alongside MTN MoMo, Visa/Mastercard, and bank transfers.

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• Does EGreed AI offer refunds?

  Yes — a 14-day refund window applies to new paid subscriptions. Contact billing@egreedtech.org.

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• Does EGreedAI offer refunds?

  Yes — a 14-day refund window applies to new paid subscriptions. Contact billing@egreedtech.org.

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• Does EGreed AI support SSO?

  Yes — SAML 2.0 and OIDC single sign-on are available on Business and Enterprise plans.

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• Does EGreedAI support SSO?

  Yes — SAML 2.0 and OIDC single sign-on are available on Business and Enterprise plans.

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• Does EGreed AI support 2FA?

  Yes — two-factor authentication via authenticator app, SMS, or hardware security key is available on every plan.

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• Does EGreedAI support 2FA?

  Yes — two-factor authentication via authenticator app, SMS, or hardware security key is available on every plan.

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• How do I invite my team to EGreed AI?

  Open Workspace → Members → Invite, enter their emails, and pick a role. Invited users get an email invite valid for 7 days.

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• How do I invite my team to EGreedAI?

  Open Workspace → Members → Invite, enter their emails, and pick a role. Invited users get an email invite valid for 7 days.

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• What roles does EGreed AI support?

  Owner, Admin, Member, and Viewer, with optional custom roles on Enterprise plans.

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• What roles does EGreedAI support?

  Owner, Admin, Member, and Viewer, with optional custom roles on Enterprise plans.

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• How do I remove a user from EGreed AI?

  Open Workspace → Members, find the user, and click Remove. Their access is revoked immediately.

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• How do I remove a user from EGreedAI?

  Open Workspace → Members, find the user, and click Remove. Their access is revoked immediately.

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• Can I export my EGreed AI data?

  Yes — every workspace can export its data as JSON, CSV, or the product's native format from Settings → Export.

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• Can I export my EGreedAI data?

  Yes — every workspace can export its data as JSON, CSV, or the product's native format from Settings → Export.

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• How do I delete my EGreed AI data?

  Open Settings → Privacy → Delete Data. Deletion is permanent after the 30-day recovery window.

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• How do I delete my EGreedAI data?

  Open Settings → Privacy → Delete Data. Deletion is permanent after the 30-day recovery window.

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• Is EGreed AI GDPR-compliant?

  Yes — EGreed AI is aligned with GDPR, the Rwanda Data Protection Law (Law N° 058/2021), and provides Data Processing Addenda on request.

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• Is EGreedAI GDPR-compliant?

  Yes — EGreed AI is aligned with GDPR, the Rwanda Data Protection Law (Law N° 058/2021), and provides Data Processing Addenda on request.

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• Is EGreed AI HIPAA-compliant?

  EGreed AI follows HIPAA-aligned security controls. Signed BAAs are available for eligible healthcare customers on Enterprise plans.

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• Is EGreedAI HIPAA-compliant?

  EGreed AI follows HIPAA-aligned security controls. Signed BAAs are available for eligible healthcare customers on Enterprise plans.

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• How do I contact EGreed AI support?

  Email support@egreedtech.org or use in-app chat. Enterprise plans include 24/7 phone support.

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• How do I contact EGreedAI support?

  Email support@egreedtech.org or use in-app chat. Enterprise plans include 24/7 phone support.

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• Does EGreed AI have tutorials?

  Yes — see the Tutorials section of the EGreed AI docs, plus full courses in EGreed Learn.

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• Does EGreedAI have tutorials?

  Yes — see the Tutorials section of the EGreed AI docs, plus full courses in EGreed Learn.

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• Where can I find EGreed AI release notes?

  See /release-notes for a chronological changelog of every EGreed AI update.

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• Where can I find EGreedAI release notes?

  See /release-notes for a chronological changelog of every EGreed AI update.

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• What are EGreed AI rate limits?

  Standard plans: 60 requests per minute per API key. Business: 600. Enterprise: custom. Bursts up to 2x are allowed briefly.

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• What are EGreedAI rate limits?

  Standard plans: 60 requests per minute per API key. Business: 600. Enterprise: custom. Bursts up to 2x are allowed briefly.

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• Does EGreed AI have webhooks?

  Yes — every product publishes events over signed webhooks. Configure endpoints in Developer → Webhooks.

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• Does EGreedAI have webhooks?

  Yes — every product publishes events over signed webhooks. Configure endpoints in Developer → Webhooks.

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• How do I monitor EGreed AI usage?

  Open Insights in your workspace for real-time usage, quotas, and cost breakdowns.

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• How do I monitor EGreedAI usage?

  Open Insights in your workspace for real-time usage, quotas, and cost breakdowns.

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• Does EGreed AI have a status page?

  Yes — status.egreedtech.org publishes real-time uptime and incident data.

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• Does EGreedAI have a status page?

  Yes — status.egreedtech.org publishes real-time uptime and incident data.

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• How do I migrate to EGreed AI?

  Use the EGreed AI Import tool, or contact migrations@egreedtech.org for a guided migration from other providers.

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• How do I migrate to EGreedAI?

  Use the EGreed AI Import tool, or contact migrations@egreedtech.org for a guided migration from other providers.

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• Can I self-host EGreed AI?

  Enterprise customers can deploy EGreed AI on private infrastructure. Contact sales@egreedtech.org for options.

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• Can I self-host EGreedAI?

  Enterprise customers can deploy EGreed AI on private infrastructure. Contact sales@egreedtech.org for options.

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• Does EGreed AI integrate with EGreed Cloud?

  Yes — EGreed AI stores files, backups, and exports directly in EGreed Cloud (ECloud) with one-click integration.

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• Does EGreedAI integrate with EGreed Cloud?

  Yes — EGreed AI stores files, backups, and exports directly in EGreed Cloud (ECloud) with one-click integration.

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• Does EGreed AI integrate with EGreedAI?

  Yes — EGreed AI supports EGreedAI-powered automations, summaries, translations, and search.

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• Does EGreedAI integrate with EGreedAI?

  Yes — EGreed AI supports EGreedAI-powered automations, summaries, translations, and search.

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• How do I troubleshoot EGreed AI login problems?

  Verify your email is correct, reset your password, check 2FA codes, and clear browser cache. Contact support if the issue persists.

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• How do I troubleshoot EGreedAI login problems?

  Verify your email is correct, reset your password, check 2FA codes, and clear browser cache. Contact support if the issue persists.

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• Why is EGreed AI slow?

  Check status.egreedtech.org, your network connection, and try switching regions in Settings. If it persists, open a support ticket with a trace ID from Developer → Diagnostics.

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• Why is EGreedAI slow?

  Check status.egreedtech.org, your network connection, and try switching regions in Settings. If it persists, open a support ticket with a trace ID from Developer → Diagnostics.

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• What browsers does EGreed AI support?

  The latest two versions of Chrome, Edge, Firefox, Safari, and Brave.

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• What browsers does EGreedAI support?

  The latest two versions of Chrome, Edge, Firefox, Safari, and Brave.

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• How do I add a custom domain to EGreed AI?

  Open Settings → Domains, add your domain, and follow the DNS verification steps. Setup usually completes in under 10 minutes.

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• How do I add a custom domain to EGreedAI?

  Open Settings → Domains, add your domain, and follow the DNS verification steps. Setup usually completes in under 10 minutes.

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• Is EGreedAI the first African AI?

  Yes — EGreedAI is the first artificial intelligence platform designed, engineered, and shipped from Rwanda for Africans, with native Kinyarwanda, Swahili, French, and English support.

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• Does EGreedAI speak Kinyarwanda?

  Yes. EGreedAI understands and speaks fluent Kinyarwanda in both text and voice.

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• How do I access EGreedAI?

  Visit https://ai.egreedtech.org — you can start as a guest on the Free plan without signup.

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• What are Kero V4 modes?

  EgreedAI Fast, Kero Smart, Kero Pro, Kero Reasoning, and Kero Research — each optimized for different tasks.

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• Can EGreedAI generate images?

  Yes — the EGreedAI Image Studio produces high-resolution images with African-first styles and settings.

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• Can EGreedAI generate videos?

  Yes — the EGreedAI Video Studio turns prompts and scripts into short narrated videos with subtitles.

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• Can I build agents on EGreedAI?

  Yes — create custom AI agents with instructions, files, tools, and a preferred model, then share them across your workspace.

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• Can EGreedAI build a website?

  Yes — click Build Website, describe your idea in any supported language, and EGreedAI generates the full site ready to publish.

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• Can EGreedAI analyze PDFs?

  Yes — upload any PDF and ask EGreedAI to summarize, extract data, translate, or answer questions about it.

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• Can EGreedAI search the web?

  Yes — EGreedAI performs grounded web search with inline citations.

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• Does EGreedAI have voice chat?

  Yes — real-time voice conversations in Kinyarwanda, Swahili, French, and English.

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• What is the EGreedAI workspace?

  One place for chats, generated images, uploaded files, custom agents, shared conversations, and history — searchable in one keystroke.

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• What is EGreed Cloud?

  EGreed Cloud (ECloud) is EGreed's cloud computing platform, offering encrypted object storage, backups, developer APIs, and workspace storage.

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• What is ECloud?

  EGreed Cloud (ECloud) is EGreed's cloud computing platform, offering encrypted object storage, backups, developer APIs, and workspace storage.

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• How do I get started with EGreed Cloud?

  Create a free EGreed account, open EGreed Cloud, and follow the in-product quick start.

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• How do I get started with ECloud?

  Create a free EGreed account, open EGreed Cloud, and follow the in-product quick start.

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• How much does EGreed Cloud cost?

  EGreed Cloud has a free tier with generous limits. Paid plans start at 12,000 FRW / ~$10 per month, with Business and Enterprise tiers available. Pay with MTN MoMo, Airtel Money, card, or bank transfer.

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• How much does ECloud cost?

  EGreed Cloud has a free tier with generous limits. Paid plans start at 12,000 FRW / ~$10 per month, with Business and Enterprise tiers available. Pay with MTN MoMo, Airtel Money, card, or bank transfer.

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• Is there a free plan for EGreed Cloud?

  Yes — EGreed Cloud includes a free tier so you can try every core feature before upgrading.

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• Is there a free plan for ECloud?

  Yes — EGreed Cloud includes a free tier so you can try every core feature before upgrading.

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• Does EGreed Cloud have an API?

  Yes — EGreed Cloud exposes a REST API and streaming endpoints. See the Developers docs for authentication, quotas, and examples.

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• Does ECloud have an API?

  Yes — EGreed Cloud exposes a REST API and streaming endpoints. See the Developers docs for authentication, quotas, and examples.

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• Which SDKs does EGreed Cloud support?

  Official SDKs for JavaScript, TypeScript, Python, Java, Go, PHP, .NET, Kotlin, Swift, Flutter/Dart, and Rust.

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• Which SDKs does ECloud support?

  Official SDKs for JavaScript, TypeScript, Python, Java, Go, PHP, .NET, Kotlin, Swift, Flutter/Dart, and Rust.

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• How do I authenticate with EGreed Cloud?

  Use OAuth 2.0 for user contexts or API keys for server-to-server calls. See the Authentication guide.

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• How do I authenticate with ECloud?

  Use OAuth 2.0 for user contexts or API keys for server-to-server calls. See the Authentication guide.

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• Is EGreed Cloud secure?

  Yes — EGreed Cloud uses AES-256 at rest, TLS 1.3 in transit, MFA, SSO, audit logs, and Rwanda Data Protection Law compliance.

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• Is ECloud secure?

  Yes — EGreed Cloud uses AES-256 at rest, TLS 1.3 in transit, MFA, SSO, audit logs, and Rwanda Data Protection Law compliance.

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• Where is EGreed Cloud data stored?

  EGreed Cloud data is stored in Rwanda by default, with optional regional and global replication for enterprise customers.

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• Where is ECloud data stored?

  EGreed Cloud data is stored in Rwanda by default, with optional regional and global replication for enterprise customers.

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• Does EGreed Cloud support Kinyarwanda?

  Yes — EGreed Cloud supports English, Kinyarwanda, Swahili, and French in the UI and, where applicable, in AI models and voice.

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• Does ECloud support Kinyarwanda?

  Yes — EGreed Cloud supports English, Kinyarwanda, Swahili, and French in the UI and, where applicable, in AI models and voice.

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• Can I use EGreed Cloud on mobile?

  Yes — EGreed Cloud is fully responsive on mobile browsers and available as iOS and Android apps.

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• Can I use ECloud on mobile?

  Yes — EGreed Cloud is fully responsive on mobile browsers and available as iOS and Android apps.

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• Can I use EGreed Cloud on desktop?

  Yes — EGreed Cloud runs on any modern browser (Chrome, Edge, Firefox, Safari) and offers native desktop apps for Windows, macOS, and Linux.

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• Can I use ECloud on desktop?

  Yes — EGreed Cloud runs on any modern browser (Chrome, Edge, Firefox, Safari) and offers native desktop apps for Windows, macOS, and Linux.

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• How do I connect EGreed Cloud to my website?

  Use the EGreed Cloud SDK or REST API. Every product ships with copy-paste embed snippets and framework guides for React, Next.js, Vue, and vanilla JavaScript.

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• How do I connect ECloud to my website?

  Use the EGreed Cloud SDK or REST API. Every product ships with copy-paste embed snippets and framework guides for React, Next.js, Vue, and vanilla JavaScript.

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• How do I connect EGreed Cloud to my mobile app?

  Install the EGreed Cloud SDK for Flutter, iOS (Swift), or Android (Kotlin), authenticate, and call the client methods.

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• How do I connect ECloud to my mobile app?

  Install the EGreed Cloud SDK for Flutter, iOS (Swift), or Android (Kotlin), authenticate, and call the client methods.

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• Can I integrate EGreed Cloud with Zapier or Make?

  Yes — EGreed Cloud has native connectors for Zapier, Make (Integromat), and n8n, plus outbound webhooks for custom flows.

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• Can I integrate ECloud with Zapier or Make?

  Yes — EGreed Cloud has native connectors for Zapier, Make (Integromat), and n8n, plus outbound webhooks for custom flows.

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• How does EGreed Cloud handle backups?

  EGreed Cloud performs continuous replicated backups with point-in-time recovery up to 30 days on standard plans and 90 days on enterprise.

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• How does ECloud handle backups?

  EGreed Cloud performs continuous replicated backups with point-in-time recovery up to 30 days on standard plans and 90 days on enterprise.

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• What is the EGreed Cloud SLA?

  99.9% uptime SLA on standard plans, 99.99% on enterprise, with automatic service credits when missed.

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• What is the ECloud SLA?

  99.9% uptime SLA on standard plans, 99.99% on enterprise, with automatic service credits when missed.

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• How do I upgrade my EGreed Cloud plan?

  Open Billing → Plans in your workspace, choose a new plan, and confirm payment. Upgrades take effect immediately.

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• How do I upgrade my ECloud plan?

  Open Billing → Plans in your workspace, choose a new plan, and confirm payment. Upgrades take effect immediately.

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• How do I downgrade my EGreed Cloud plan?

  Open Billing → Plans → Change plan. Downgrades take effect at the end of your current billing period.

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• How do I downgrade my ECloud plan?

  Open Billing → Plans → Change plan. Downgrades take effect at the end of your current billing period.

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• How do I cancel my EGreed Cloud subscription?

  Open Billing → Subscription → Cancel. Your workspace stays on the paid plan until the current period ends.

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• How do I cancel my ECloud subscription?

  Open Billing → Subscription → Cancel. Your workspace stays on the paid plan until the current period ends.

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• Can I pay for EGreed Cloud with MTN Mobile Money?

  Yes — EGreed Cloud accepts MTN MoMo (Mobile Money) for all Rwandan customers, in addition to Airtel Money, cards, and bank transfer.

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• Can I pay for ECloud with MTN Mobile Money?

  Yes — EGreed Cloud accepts MTN MoMo (Mobile Money) for all Rwandan customers, in addition to Airtel Money, cards, and bank transfer.

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• Can I pay for EGreed Cloud with Airtel Money?

  Yes — Airtel Money is supported alongside MTN MoMo, Visa/Mastercard, and bank transfers.

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• Can I pay for ECloud with Airtel Money?

  Yes — Airtel Money is supported alongside MTN MoMo, Visa/Mastercard, and bank transfers.

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• Does EGreed Cloud offer refunds?

  Yes — a 14-day refund window applies to new paid subscriptions. Contact billing@egreedtech.org.

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• Does ECloud offer refunds?

  Yes — a 14-day refund window applies to new paid subscriptions. Contact billing@egreedtech.org.

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• Does EGreed Cloud support SSO?

  Yes — SAML 2.0 and OIDC single sign-on are available on Business and Enterprise plans.

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• Does ECloud support SSO?

  Yes — SAML 2.0 and OIDC single sign-on are available on Business and Enterprise plans.

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• Does EGreed Cloud support 2FA?

  Yes — two-factor authentication via authenticator app, SMS, or hardware security key is available on every plan.

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• Does ECloud support 2FA?

  Yes — two-factor authentication via authenticator app, SMS, or hardware security key is available on every plan.

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• How do I invite my team to EGreed Cloud?

  Open Workspace → Members → Invite, enter their emails, and pick a role. Invited users get an email invite valid for 7 days.

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• How do I invite my team to ECloud?

  Open Workspace → Members → Invite, enter their emails, and pick a role. Invited users get an email invite valid for 7 days.

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• What roles does EGreed Cloud support?

  Owner, Admin, Member, and Viewer, with optional custom roles on Enterprise plans.

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• What roles does ECloud support?

  Owner, Admin, Member, and Viewer, with optional custom roles on Enterprise plans.

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• How do I remove a user from EGreed Cloud?

  Open Workspace → Members, find the user, and click Remove. Their access is revoked immediately.

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• How do I remove a user from ECloud?

  Open Workspace → Members, find the user, and click Remove. Their access is revoked immediately.

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• Can I export my EGreed Cloud data?

  Yes — every workspace can export its data as JSON, CSV, or the product's native format from Settings → Export.

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• Can I export my ECloud data?

  Yes — every workspace can export its data as JSON, CSV, or the product's native format from Settings → Export.

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• How do I delete my EGreed Cloud data?

  Open Settings → Privacy → Delete Data. Deletion is permanent after the 30-day recovery window.

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• How do I delete my ECloud data?

  Open Settings → Privacy → Delete Data. Deletion is permanent after the 30-day recovery window.

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• Is EGreed Cloud GDPR-compliant?

  Yes — EGreed Cloud is aligned with GDPR, the Rwanda Data Protection Law (Law N° 058/2021), and provides Data Processing Addenda on request.

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• Is ECloud GDPR-compliant?

  Yes — EGreed Cloud is aligned with GDPR, the Rwanda Data Protection Law (Law N° 058/2021), and provides Data Processing Addenda on request.

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• Is EGreed Cloud HIPAA-compliant?

  EGreed Cloud follows HIPAA-aligned security controls. Signed BAAs are available for eligible healthcare customers on Enterprise plans.

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• Is ECloud HIPAA-compliant?

  EGreed Cloud follows HIPAA-aligned security controls. Signed BAAs are available for eligible healthcare customers on Enterprise plans.

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• How do I contact EGreed Cloud support?

  Email support@egreedtech.org or use in-app chat. Enterprise plans include 24/7 phone support.

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• How do I contact ECloud support?

  Email support@egreedtech.org or use in-app chat. Enterprise plans include 24/7 phone support.

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