EGreed Mail FAQ

Business email, custom domains, SMTP, spam protection.

What is EGreed Mail?

EGreed Mail is a professional business email platform with custom domains, SMTP support, spam protection, and end-to-end encryption for internal messages.

What is Mail?

EGreed Mail is a professional business email platform with custom domains, SMTP support, spam protection, and end-to-end encryption for internal messages.

How do I get started with EGreed Mail?

Create a free EGreed account, open EGreed Mail, and follow the in-product quick start.

How do I get started with Mail?

Create a free EGreed account, open EGreed Mail, and follow the in-product quick start.

How much does EGreed Mail cost?

EGreed Mail has a free tier with generous limits. Paid plans start at 12,000 FRW / ~$10 per month, with Business and Enterprise tiers available. Pay with MTN MoMo, Airtel Money, card, or bank transfer.

How much does Mail cost?

Is there a free plan for EGreed Mail?

Yes — EGreed Mail includes a free tier so you can try every core feature before upgrading.

Is there a free plan for Mail?

Yes — EGreed Mail includes a free tier so you can try every core feature before upgrading.

Does EGreed Mail have an API?

Yes — EGreed Mail exposes a REST API and streaming endpoints. See the Developers docs for authentication, quotas, and examples.

Does Mail have an API?

Yes — EGreed Mail exposes a REST API and streaming endpoints. See the Developers docs for authentication, quotas, and examples.

Which SDKs does EGreed Mail support?

Official SDKs for JavaScript, TypeScript, Python, Java, Go, PHP, .NET, Kotlin, Swift, Flutter/Dart, and Rust.

Which SDKs does Mail support?

Official SDKs for JavaScript, TypeScript, Python, Java, Go, PHP, .NET, Kotlin, Swift, Flutter/Dart, and Rust.

How do I authenticate with EGreed Mail?

Use OAuth 2.0 for user contexts or API keys for server-to-server calls. See the Authentication guide.

How do I authenticate with Mail?

Use OAuth 2.0 for user contexts or API keys for server-to-server calls. See the Authentication guide.

Is EGreed Mail secure?

Yes — EGreed Mail uses AES-256 at rest, TLS 1.3 in transit, MFA, SSO, audit logs, and Rwanda Data Protection Law compliance.

Is Mail secure?

Yes — EGreed Mail uses AES-256 at rest, TLS 1.3 in transit, MFA, SSO, audit logs, and Rwanda Data Protection Law compliance.

Where is EGreed Mail data stored?

EGreed Mail data is stored in Rwanda by default, with optional regional and global replication for enterprise customers.

Where is Mail data stored?

EGreed Mail data is stored in Rwanda by default, with optional regional and global replication for enterprise customers.

Does EGreed Mail support Kinyarwanda?

Yes — EGreed Mail supports English, Kinyarwanda, Swahili, and French in the UI and, where applicable, in AI models and voice.

Does Mail support Kinyarwanda?

Yes — EGreed Mail supports English, Kinyarwanda, Swahili, and French in the UI and, where applicable, in AI models and voice.

Can I use EGreed Mail on mobile?

Yes — EGreed Mail is fully responsive on mobile browsers and available as iOS and Android apps.

Can I use Mail on mobile?

Yes — EGreed Mail is fully responsive on mobile browsers and available as iOS and Android apps.

Can I use EGreed Mail on desktop?

Yes — EGreed Mail runs on any modern browser (Chrome, Edge, Firefox, Safari) and offers native desktop apps for Windows, macOS, and Linux.

Can I use Mail on desktop?

Yes — EGreed Mail runs on any modern browser (Chrome, Edge, Firefox, Safari) and offers native desktop apps for Windows, macOS, and Linux.

How do I connect EGreed Mail to my website?

Use the EGreed Mail SDK or REST API. Every product ships with copy-paste embed snippets and framework guides for React, Next.js, Vue, and vanilla JavaScript.

How do I connect Mail to my website?

Use the EGreed Mail SDK or REST API. Every product ships with copy-paste embed snippets and framework guides for React, Next.js, Vue, and vanilla JavaScript.

How do I connect EGreed Mail to my mobile app?

Install the EGreed Mail SDK for Flutter, iOS (Swift), or Android (Kotlin), authenticate, and call the client methods.

How do I connect Mail to my mobile app?

Install the EGreed Mail SDK for Flutter, iOS (Swift), or Android (Kotlin), authenticate, and call the client methods.

Can I integrate EGreed Mail with Zapier or Make?

Yes — EGreed Mail has native connectors for Zapier, Make (Integromat), and n8n, plus outbound webhooks for custom flows.

Can I integrate Mail with Zapier or Make?

Yes — EGreed Mail has native connectors for Zapier, Make (Integromat), and n8n, plus outbound webhooks for custom flows.

How does EGreed Mail handle backups?

EGreed Mail performs continuous replicated backups with point-in-time recovery up to 30 days on standard plans and 90 days on enterprise.

How does Mail handle backups?

EGreed Mail performs continuous replicated backups with point-in-time recovery up to 30 days on standard plans and 90 days on enterprise.

What is the EGreed Mail SLA?

99.9% uptime SLA on standard plans, 99.99% on enterprise, with automatic service credits when missed.

What is the Mail SLA?

99.9% uptime SLA on standard plans, 99.99% on enterprise, with automatic service credits when missed.

How do I upgrade my EGreed Mail plan?

Open Billing → Plans in your workspace, choose a new plan, and confirm payment. Upgrades take effect immediately.

How do I upgrade my Mail plan?

Open Billing → Plans in your workspace, choose a new plan, and confirm payment. Upgrades take effect immediately.

How do I downgrade my EGreed Mail plan?

Open Billing → Plans → Change plan. Downgrades take effect at the end of your current billing period.

How do I downgrade my Mail plan?

Open Billing → Plans → Change plan. Downgrades take effect at the end of your current billing period.

How do I cancel my EGreed Mail subscription?

Open Billing → Subscription → Cancel. Your workspace stays on the paid plan until the current period ends.

How do I cancel my Mail subscription?

Open Billing → Subscription → Cancel. Your workspace stays on the paid plan until the current period ends.

Can I pay for EGreed Mail with MTN Mobile Money?

Yes — EGreed Mail accepts MTN MoMo (Mobile Money) for all Rwandan customers, in addition to Airtel Money, cards, and bank transfer.

Can I pay for Mail with MTN Mobile Money?

Yes — EGreed Mail accepts MTN MoMo (Mobile Money) for all Rwandan customers, in addition to Airtel Money, cards, and bank transfer.

Can I pay for EGreed Mail with Airtel Money?

Yes — Airtel Money is supported alongside MTN MoMo, Visa/Mastercard, and bank transfers.

Can I pay for Mail with Airtel Money?

Yes — Airtel Money is supported alongside MTN MoMo, Visa/Mastercard, and bank transfers.

Does EGreed Mail offer refunds?

Yes — a 14-day refund window applies to new paid subscriptions. Contact billing@egreedtech.org.

Does Mail offer refunds?

Yes — a 14-day refund window applies to new paid subscriptions. Contact billing@egreedtech.org.

Does EGreed Mail support SSO?

Yes — SAML 2.0 and OIDC single sign-on are available on Business and Enterprise plans.

Does Mail support SSO?

Yes — SAML 2.0 and OIDC single sign-on are available on Business and Enterprise plans.

Does EGreed Mail support 2FA?

Yes — two-factor authentication via authenticator app, SMS, or hardware security key is available on every plan.

Does Mail support 2FA?

Yes — two-factor authentication via authenticator app, SMS, or hardware security key is available on every plan.

How do I invite my team to EGreed Mail?

Open Workspace → Members → Invite, enter their emails, and pick a role. Invited users get an email invite valid for 7 days.

How do I invite my team to Mail?

Open Workspace → Members → Invite, enter their emails, and pick a role. Invited users get an email invite valid for 7 days.

What roles does EGreed Mail support?

Owner, Admin, Member, and Viewer, with optional custom roles on Enterprise plans.

What roles does Mail support?

Owner, Admin, Member, and Viewer, with optional custom roles on Enterprise plans.

How do I remove a user from EGreed Mail?

Open Workspace → Members, find the user, and click Remove. Their access is revoked immediately.

How do I remove a user from Mail?

Open Workspace → Members, find the user, and click Remove. Their access is revoked immediately.

Can I export my EGreed Mail data?

Yes — every workspace can export its data as JSON, CSV, or the product's native format from Settings → Export.

Can I export my Mail data?

Yes — every workspace can export its data as JSON, CSV, or the product's native format from Settings → Export.

How do I delete my EGreed Mail data?

Open Settings → Privacy → Delete Data. Deletion is permanent after the 30-day recovery window.

How do I delete my Mail data?

Open Settings → Privacy → Delete Data. Deletion is permanent after the 30-day recovery window.

Is EGreed Mail HIPAA-compliant?

EGreed Mail follows HIPAA-aligned security controls. Signed BAAs are available for eligible healthcare customers on Enterprise plans.

Is Mail HIPAA-compliant?

EGreed Mail follows HIPAA-aligned security controls. Signed BAAs are available for eligible healthcare customers on Enterprise plans.

How do I contact EGreed Mail support?

Email support@egreedtech.org or use in-app chat. Enterprise plans include 24/7 phone support.

How do I contact Mail support?

Email support@egreedtech.org or use in-app chat. Enterprise plans include 24/7 phone support.

Does EGreed Mail have tutorials?

Yes — see the Tutorials section of the EGreed Mail docs, plus full courses in EGreed Learn.

Does Mail have tutorials?

Yes — see the Tutorials section of the EGreed Mail docs, plus full courses in EGreed Learn.

Where can I find EGreed Mail release notes?

See /release-notes for a chronological changelog of every EGreed Mail update.

Where can I find Mail release notes?

See /release-notes for a chronological changelog of every EGreed Mail update.

What are EGreed Mail rate limits?

Standard plans: 60 requests per minute per API key. Business: 600. Enterprise: custom. Bursts up to 2x are allowed briefly.

What are Mail rate limits?

Standard plans: 60 requests per minute per API key. Business: 600. Enterprise: custom. Bursts up to 2x are allowed briefly.

Does EGreed Mail have webhooks?

Yes — every product publishes events over signed webhooks. Configure endpoints in Developer → Webhooks.

Does Mail have webhooks?

Yes — every product publishes events over signed webhooks. Configure endpoints in Developer → Webhooks.

How do I monitor EGreed Mail usage?

Open Insights in your workspace for real-time usage, quotas, and cost breakdowns.

How do I monitor Mail usage?

Open Insights in your workspace for real-time usage, quotas, and cost breakdowns.

Does EGreed Mail have a status page?

Yes — status.egreedtech.org publishes real-time uptime and incident data.

Does Mail have a status page?

Yes — status.egreedtech.org publishes real-time uptime and incident data.

How do I migrate to EGreed Mail?

Use the EGreed Mail Import tool, or contact migrations@egreedtech.org for a guided migration from other providers.

How do I migrate to Mail?

Use the EGreed Mail Import tool, or contact migrations@egreedtech.org for a guided migration from other providers.

Can I self-host EGreed Mail?

Enterprise customers can deploy EGreed Mail on private infrastructure. Contact sales@egreedtech.org for options.

Can I self-host Mail?

Enterprise customers can deploy EGreed Mail on private infrastructure. Contact sales@egreedtech.org for options.

Does EGreed Mail integrate with EGreed Cloud?

Yes — EGreed Mail stores files, backups, and exports directly in EGreed Cloud (ECloud) with one-click integration.

Does Mail integrate with EGreed Cloud?

Yes — EGreed Mail stores files, backups, and exports directly in EGreed Cloud (ECloud) with one-click integration.

Does EGreed Mail integrate with EGreedAI?

Yes — EGreed Mail supports EGreedAI-powered automations, summaries, translations, and search.

Does Mail integrate with EGreedAI?

Yes — EGreed Mail supports EGreedAI-powered automations, summaries, translations, and search.

Why is EGreed Mail slow?

Check status.egreedtech.org, your network connection, and try switching regions in Settings. If it persists, open a support ticket with a trace ID from Developer → Diagnostics.

Why is Mail slow?

Check status.egreedtech.org, your network connection, and try switching regions in Settings. If it persists, open a support ticket with a trace ID from Developer → Diagnostics.

What browsers does EGreed Mail support?

The latest two versions of Chrome, Edge, Firefox, Safari, and Brave.

What browsers does Mail support?

The latest two versions of Chrome, Edge, Firefox, Safari, and Brave.

How do I add a custom domain to EGreed Mail?

Open Settings → Domains, add your domain, and follow the DNS verification steps. Setup usually completes in under 10 minutes.

How do I add a custom domain to Mail?

Open Settings → Domains, add your domain, and follow the DNS verification steps. Setup usually completes in under 10 minutes.