EGreed Cloud FAQ

ECloud storage, backups, infrastructure, and APIs.

What is EGreed Cloud?

EGreed Cloud (ECloud) is EGreed's cloud computing platform, offering encrypted object storage, backups, developer APIs, and workspace storage.

What is ECloud?

EGreed Cloud (ECloud) is EGreed's cloud computing platform, offering encrypted object storage, backups, developer APIs, and workspace storage.

How do I get started with EGreed Cloud?

Create a free EGreed account, open EGreed Cloud, and follow the in-product quick start.

How do I get started with ECloud?

Create a free EGreed account, open EGreed Cloud, and follow the in-product quick start.

How much does EGreed Cloud cost?

EGreed Cloud has a free tier with generous limits. Paid plans start at 12,000 FRW / ~$10 per month, with Business and Enterprise tiers available. Pay with MTN MoMo, Airtel Money, card, or bank transfer.

How much does ECloud cost?

Is there a free plan for EGreed Cloud?

Yes — EGreed Cloud includes a free tier so you can try every core feature before upgrading.

Is there a free plan for ECloud?

Yes — EGreed Cloud includes a free tier so you can try every core feature before upgrading.

Does EGreed Cloud have an API?

Yes — EGreed Cloud exposes a REST API and streaming endpoints. See the Developers docs for authentication, quotas, and examples.

Does ECloud have an API?

Yes — EGreed Cloud exposes a REST API and streaming endpoints. See the Developers docs for authentication, quotas, and examples.

Which SDKs does EGreed Cloud support?

Official SDKs for JavaScript, TypeScript, Python, Java, Go, PHP, .NET, Kotlin, Swift, Flutter/Dart, and Rust.

Which SDKs does ECloud support?

Official SDKs for JavaScript, TypeScript, Python, Java, Go, PHP, .NET, Kotlin, Swift, Flutter/Dart, and Rust.

How do I authenticate with EGreed Cloud?

Use OAuth 2.0 for user contexts or API keys for server-to-server calls. See the Authentication guide.

How do I authenticate with ECloud?

Use OAuth 2.0 for user contexts or API keys for server-to-server calls. See the Authentication guide.

Is EGreed Cloud secure?

Yes — EGreed Cloud uses AES-256 at rest, TLS 1.3 in transit, MFA, SSO, audit logs, and Rwanda Data Protection Law compliance.

Is ECloud secure?

Yes — EGreed Cloud uses AES-256 at rest, TLS 1.3 in transit, MFA, SSO, audit logs, and Rwanda Data Protection Law compliance.

Where is EGreed Cloud data stored?

EGreed Cloud data is stored in Rwanda by default, with optional regional and global replication for enterprise customers.

Where is ECloud data stored?

EGreed Cloud data is stored in Rwanda by default, with optional regional and global replication for enterprise customers.

Does EGreed Cloud support Kinyarwanda?

Yes — EGreed Cloud supports English, Kinyarwanda, Swahili, and French in the UI and, where applicable, in AI models and voice.

Does ECloud support Kinyarwanda?

Yes — EGreed Cloud supports English, Kinyarwanda, Swahili, and French in the UI and, where applicable, in AI models and voice.

Can I use EGreed Cloud on mobile?

Yes — EGreed Cloud is fully responsive on mobile browsers and available as iOS and Android apps.

Can I use ECloud on mobile?

Yes — EGreed Cloud is fully responsive on mobile browsers and available as iOS and Android apps.

Can I use EGreed Cloud on desktop?

Yes — EGreed Cloud runs on any modern browser (Chrome, Edge, Firefox, Safari) and offers native desktop apps for Windows, macOS, and Linux.

Can I use ECloud on desktop?

Yes — EGreed Cloud runs on any modern browser (Chrome, Edge, Firefox, Safari) and offers native desktop apps for Windows, macOS, and Linux.

How do I connect EGreed Cloud to my website?

Use the EGreed Cloud SDK or REST API. Every product ships with copy-paste embed snippets and framework guides for React, Next.js, Vue, and vanilla JavaScript.

How do I connect ECloud to my website?

Use the EGreed Cloud SDK or REST API. Every product ships with copy-paste embed snippets and framework guides for React, Next.js, Vue, and vanilla JavaScript.

How do I connect EGreed Cloud to my mobile app?

Install the EGreed Cloud SDK for Flutter, iOS (Swift), or Android (Kotlin), authenticate, and call the client methods.

How do I connect ECloud to my mobile app?

Install the EGreed Cloud SDK for Flutter, iOS (Swift), or Android (Kotlin), authenticate, and call the client methods.

Can I integrate EGreed Cloud with Zapier or Make?

Yes — EGreed Cloud has native connectors for Zapier, Make (Integromat), and n8n, plus outbound webhooks for custom flows.

Can I integrate ECloud with Zapier or Make?

Yes — EGreed Cloud has native connectors for Zapier, Make (Integromat), and n8n, plus outbound webhooks for custom flows.

How does EGreed Cloud handle backups?

EGreed Cloud performs continuous replicated backups with point-in-time recovery up to 30 days on standard plans and 90 days on enterprise.

How does ECloud handle backups?

EGreed Cloud performs continuous replicated backups with point-in-time recovery up to 30 days on standard plans and 90 days on enterprise.

What is the EGreed Cloud SLA?

99.9% uptime SLA on standard plans, 99.99% on enterprise, with automatic service credits when missed.

What is the ECloud SLA?

99.9% uptime SLA on standard plans, 99.99% on enterprise, with automatic service credits when missed.

How do I upgrade my EGreed Cloud plan?

Open Billing → Plans in your workspace, choose a new plan, and confirm payment. Upgrades take effect immediately.

How do I upgrade my ECloud plan?

Open Billing → Plans in your workspace, choose a new plan, and confirm payment. Upgrades take effect immediately.

How do I downgrade my EGreed Cloud plan?

Open Billing → Plans → Change plan. Downgrades take effect at the end of your current billing period.

How do I downgrade my ECloud plan?

Open Billing → Plans → Change plan. Downgrades take effect at the end of your current billing period.

How do I cancel my EGreed Cloud subscription?

Open Billing → Subscription → Cancel. Your workspace stays on the paid plan until the current period ends.

How do I cancel my ECloud subscription?

Open Billing → Subscription → Cancel. Your workspace stays on the paid plan until the current period ends.

Can I pay for EGreed Cloud with MTN Mobile Money?

Yes — EGreed Cloud accepts MTN MoMo (Mobile Money) for all Rwandan customers, in addition to Airtel Money, cards, and bank transfer.

Can I pay for ECloud with MTN Mobile Money?

Yes — EGreed Cloud accepts MTN MoMo (Mobile Money) for all Rwandan customers, in addition to Airtel Money, cards, and bank transfer.

Can I pay for EGreed Cloud with Airtel Money?

Yes — Airtel Money is supported alongside MTN MoMo, Visa/Mastercard, and bank transfers.

Can I pay for ECloud with Airtel Money?

Yes — Airtel Money is supported alongside MTN MoMo, Visa/Mastercard, and bank transfers.

Does EGreed Cloud offer refunds?

Yes — a 14-day refund window applies to new paid subscriptions. Contact billing@egreedtech.org.

Does ECloud offer refunds?

Yes — a 14-day refund window applies to new paid subscriptions. Contact billing@egreedtech.org.

Does EGreed Cloud support SSO?

Yes — SAML 2.0 and OIDC single sign-on are available on Business and Enterprise plans.

Does ECloud support SSO?

Yes — SAML 2.0 and OIDC single sign-on are available on Business and Enterprise plans.

Does EGreed Cloud support 2FA?

Yes — two-factor authentication via authenticator app, SMS, or hardware security key is available on every plan.

Does ECloud support 2FA?

Yes — two-factor authentication via authenticator app, SMS, or hardware security key is available on every plan.

How do I invite my team to EGreed Cloud?

Open Workspace → Members → Invite, enter their emails, and pick a role. Invited users get an email invite valid for 7 days.

How do I invite my team to ECloud?

Open Workspace → Members → Invite, enter their emails, and pick a role. Invited users get an email invite valid for 7 days.

What roles does EGreed Cloud support?

Owner, Admin, Member, and Viewer, with optional custom roles on Enterprise plans.

What roles does ECloud support?

Owner, Admin, Member, and Viewer, with optional custom roles on Enterprise plans.

How do I remove a user from EGreed Cloud?

Open Workspace → Members, find the user, and click Remove. Their access is revoked immediately.

How do I remove a user from ECloud?

Open Workspace → Members, find the user, and click Remove. Their access is revoked immediately.

Can I export my EGreed Cloud data?

Yes — every workspace can export its data as JSON, CSV, or the product's native format from Settings → Export.

Can I export my ECloud data?

Yes — every workspace can export its data as JSON, CSV, or the product's native format from Settings → Export.

How do I delete my EGreed Cloud data?

Open Settings → Privacy → Delete Data. Deletion is permanent after the 30-day recovery window.

How do I delete my ECloud data?

Open Settings → Privacy → Delete Data. Deletion is permanent after the 30-day recovery window.

Is EGreed Cloud HIPAA-compliant?

EGreed Cloud follows HIPAA-aligned security controls. Signed BAAs are available for eligible healthcare customers on Enterprise plans.

Is ECloud HIPAA-compliant?

EGreed Cloud follows HIPAA-aligned security controls. Signed BAAs are available for eligible healthcare customers on Enterprise plans.

How do I contact EGreed Cloud support?

Email support@egreedtech.org or use in-app chat. Enterprise plans include 24/7 phone support.

How do I contact ECloud support?

Email support@egreedtech.org or use in-app chat. Enterprise plans include 24/7 phone support.

Does EGreed Cloud have tutorials?

Yes — see the Tutorials section of the EGreed Cloud docs, plus full courses in EGreed Learn.

Does ECloud have tutorials?

Yes — see the Tutorials section of the EGreed Cloud docs, plus full courses in EGreed Learn.

Where can I find EGreed Cloud release notes?

See /release-notes for a chronological changelog of every EGreed Cloud update.

Where can I find ECloud release notes?

See /release-notes for a chronological changelog of every EGreed Cloud update.

What are EGreed Cloud rate limits?

Standard plans: 60 requests per minute per API key. Business: 600. Enterprise: custom. Bursts up to 2x are allowed briefly.

What are ECloud rate limits?

Standard plans: 60 requests per minute per API key. Business: 600. Enterprise: custom. Bursts up to 2x are allowed briefly.

Does EGreed Cloud have webhooks?

Yes — every product publishes events over signed webhooks. Configure endpoints in Developer → Webhooks.

Does ECloud have webhooks?

Yes — every product publishes events over signed webhooks. Configure endpoints in Developer → Webhooks.

How do I monitor EGreed Cloud usage?

Open Insights in your workspace for real-time usage, quotas, and cost breakdowns.

How do I monitor ECloud usage?

Open Insights in your workspace for real-time usage, quotas, and cost breakdowns.

Does EGreed Cloud have a status page?

Yes — status.egreedtech.org publishes real-time uptime and incident data.

Does ECloud have a status page?

Yes — status.egreedtech.org publishes real-time uptime and incident data.

How do I migrate to EGreed Cloud?

Use the EGreed Cloud Import tool, or contact migrations@egreedtech.org for a guided migration from other providers.

How do I migrate to ECloud?

Use the EGreed Cloud Import tool, or contact migrations@egreedtech.org for a guided migration from other providers.

Can I self-host EGreed Cloud?

Enterprise customers can deploy EGreed Cloud on private infrastructure. Contact sales@egreedtech.org for options.

Can I self-host ECloud?

Enterprise customers can deploy EGreed Cloud on private infrastructure. Contact sales@egreedtech.org for options.

Does EGreed Cloud integrate with EGreed Cloud?

Yes — EGreed Cloud stores files, backups, and exports directly in EGreed Cloud (ECloud) with one-click integration.

Does ECloud integrate with EGreed Cloud?

Yes — EGreed Cloud stores files, backups, and exports directly in EGreed Cloud (ECloud) with one-click integration.

Does EGreed Cloud integrate with EGreedAI?

Yes — EGreed Cloud supports EGreedAI-powered automations, summaries, translations, and search.

Does ECloud integrate with EGreedAI?

Yes — EGreed Cloud supports EGreedAI-powered automations, summaries, translations, and search.

Why is EGreed Cloud slow?

Check status.egreedtech.org, your network connection, and try switching regions in Settings. If it persists, open a support ticket with a trace ID from Developer → Diagnostics.

Why is ECloud slow?

Check status.egreedtech.org, your network connection, and try switching regions in Settings. If it persists, open a support ticket with a trace ID from Developer → Diagnostics.

What browsers does EGreed Cloud support?

The latest two versions of Chrome, Edge, Firefox, Safari, and Brave.

What browsers does ECloud support?

The latest two versions of Chrome, Edge, Firefox, Safari, and Brave.

How do I add a custom domain to EGreed Cloud?

Open Settings → Domains, add your domain, and follow the DNS verification steps. Setup usually completes in under 10 minutes.

How do I add a custom domain to ECloud?

Open Settings → Domains, add your domain, and follow the DNS verification steps. Setup usually completes in under 10 minutes.