EGreed Drive FAQ

File collaboration, sharing, and workspaces.

What is EGreed Drive?

EGreed Drive is a secure cloud file management and collaboration platform with sharing, versioning, and shared workspaces.

What is Drive?

EGreed Drive is a secure cloud file management and collaboration platform with sharing, versioning, and shared workspaces.

How do I get started with EGreed Drive?

Create a free EGreed account, open EGreed Drive, and follow the in-product quick start.

How do I get started with Drive?

Create a free EGreed account, open EGreed Drive, and follow the in-product quick start.

How much does EGreed Drive cost?

EGreed Drive has a free tier with generous limits. Paid plans start at 12,000 FRW / ~$10 per month, with Business and Enterprise tiers available. Pay with MTN MoMo, Airtel Money, card, or bank transfer.

How much does Drive cost?

Is there a free plan for EGreed Drive?

Yes — EGreed Drive includes a free tier so you can try every core feature before upgrading.

Is there a free plan for Drive?

Yes — EGreed Drive includes a free tier so you can try every core feature before upgrading.

Does EGreed Drive have an API?

Yes — EGreed Drive exposes a REST API and streaming endpoints. See the Developers docs for authentication, quotas, and examples.

Does Drive have an API?

Yes — EGreed Drive exposes a REST API and streaming endpoints. See the Developers docs for authentication, quotas, and examples.

Which SDKs does EGreed Drive support?

Official SDKs for JavaScript, TypeScript, Python, Java, Go, PHP, .NET, Kotlin, Swift, Flutter/Dart, and Rust.

Which SDKs does Drive support?

Official SDKs for JavaScript, TypeScript, Python, Java, Go, PHP, .NET, Kotlin, Swift, Flutter/Dart, and Rust.

How do I authenticate with EGreed Drive?

Use OAuth 2.0 for user contexts or API keys for server-to-server calls. See the Authentication guide.

How do I authenticate with Drive?

Use OAuth 2.0 for user contexts or API keys for server-to-server calls. See the Authentication guide.

Is EGreed Drive secure?

Yes — EGreed Drive uses AES-256 at rest, TLS 1.3 in transit, MFA, SSO, audit logs, and Rwanda Data Protection Law compliance.

Is Drive secure?

Yes — EGreed Drive uses AES-256 at rest, TLS 1.3 in transit, MFA, SSO, audit logs, and Rwanda Data Protection Law compliance.

Where is EGreed Drive data stored?

EGreed Drive data is stored in Rwanda by default, with optional regional and global replication for enterprise customers.

Where is Drive data stored?

EGreed Drive data is stored in Rwanda by default, with optional regional and global replication for enterprise customers.

Does EGreed Drive support Kinyarwanda?

Yes — EGreed Drive supports English, Kinyarwanda, Swahili, and French in the UI and, where applicable, in AI models and voice.

Does Drive support Kinyarwanda?

Yes — EGreed Drive supports English, Kinyarwanda, Swahili, and French in the UI and, where applicable, in AI models and voice.

Can I use EGreed Drive on mobile?

Yes — EGreed Drive is fully responsive on mobile browsers and available as iOS and Android apps.

Can I use Drive on mobile?

Yes — EGreed Drive is fully responsive on mobile browsers and available as iOS and Android apps.

Can I use EGreed Drive on desktop?

Yes — EGreed Drive runs on any modern browser (Chrome, Edge, Firefox, Safari) and offers native desktop apps for Windows, macOS, and Linux.

Can I use Drive on desktop?

Yes — EGreed Drive runs on any modern browser (Chrome, Edge, Firefox, Safari) and offers native desktop apps for Windows, macOS, and Linux.

How do I connect EGreed Drive to my website?

Use the EGreed Drive SDK or REST API. Every product ships with copy-paste embed snippets and framework guides for React, Next.js, Vue, and vanilla JavaScript.

How do I connect Drive to my website?

Use the EGreed Drive SDK or REST API. Every product ships with copy-paste embed snippets and framework guides for React, Next.js, Vue, and vanilla JavaScript.

How do I connect EGreed Drive to my mobile app?

Install the EGreed Drive SDK for Flutter, iOS (Swift), or Android (Kotlin), authenticate, and call the client methods.

How do I connect Drive to my mobile app?

Install the EGreed Drive SDK for Flutter, iOS (Swift), or Android (Kotlin), authenticate, and call the client methods.

Can I integrate EGreed Drive with Zapier or Make?

Yes — EGreed Drive has native connectors for Zapier, Make (Integromat), and n8n, plus outbound webhooks for custom flows.

Can I integrate Drive with Zapier or Make?

Yes — EGreed Drive has native connectors for Zapier, Make (Integromat), and n8n, plus outbound webhooks for custom flows.

How does EGreed Drive handle backups?

EGreed Drive performs continuous replicated backups with point-in-time recovery up to 30 days on standard plans and 90 days on enterprise.

How does Drive handle backups?

EGreed Drive performs continuous replicated backups with point-in-time recovery up to 30 days on standard plans and 90 days on enterprise.

What is the EGreed Drive SLA?

99.9% uptime SLA on standard plans, 99.99% on enterprise, with automatic service credits when missed.

What is the Drive SLA?

99.9% uptime SLA on standard plans, 99.99% on enterprise, with automatic service credits when missed.

How do I upgrade my EGreed Drive plan?

Open Billing → Plans in your workspace, choose a new plan, and confirm payment. Upgrades take effect immediately.

How do I upgrade my Drive plan?

Open Billing → Plans in your workspace, choose a new plan, and confirm payment. Upgrades take effect immediately.

How do I downgrade my EGreed Drive plan?

Open Billing → Plans → Change plan. Downgrades take effect at the end of your current billing period.

How do I downgrade my Drive plan?

Open Billing → Plans → Change plan. Downgrades take effect at the end of your current billing period.

How do I cancel my EGreed Drive subscription?

Open Billing → Subscription → Cancel. Your workspace stays on the paid plan until the current period ends.

How do I cancel my Drive subscription?

Open Billing → Subscription → Cancel. Your workspace stays on the paid plan until the current period ends.

Can I pay for EGreed Drive with MTN Mobile Money?

Yes — EGreed Drive accepts MTN MoMo (Mobile Money) for all Rwandan customers, in addition to Airtel Money, cards, and bank transfer.

Can I pay for Drive with MTN Mobile Money?

Yes — EGreed Drive accepts MTN MoMo (Mobile Money) for all Rwandan customers, in addition to Airtel Money, cards, and bank transfer.

Can I pay for EGreed Drive with Airtel Money?

Yes — Airtel Money is supported alongside MTN MoMo, Visa/Mastercard, and bank transfers.

Can I pay for Drive with Airtel Money?

Yes — Airtel Money is supported alongside MTN MoMo, Visa/Mastercard, and bank transfers.

Does EGreed Drive offer refunds?

Yes — a 14-day refund window applies to new paid subscriptions. Contact billing@egreedtech.org.

Does Drive offer refunds?

Yes — a 14-day refund window applies to new paid subscriptions. Contact billing@egreedtech.org.

Does EGreed Drive support SSO?

Yes — SAML 2.0 and OIDC single sign-on are available on Business and Enterprise plans.

Does Drive support SSO?

Yes — SAML 2.0 and OIDC single sign-on are available on Business and Enterprise plans.

Does EGreed Drive support 2FA?

Yes — two-factor authentication via authenticator app, SMS, or hardware security key is available on every plan.

Does Drive support 2FA?

Yes — two-factor authentication via authenticator app, SMS, or hardware security key is available on every plan.

How do I invite my team to EGreed Drive?

Open Workspace → Members → Invite, enter their emails, and pick a role. Invited users get an email invite valid for 7 days.

How do I invite my team to Drive?

Open Workspace → Members → Invite, enter their emails, and pick a role. Invited users get an email invite valid for 7 days.

What roles does EGreed Drive support?

Owner, Admin, Member, and Viewer, with optional custom roles on Enterprise plans.

What roles does Drive support?

Owner, Admin, Member, and Viewer, with optional custom roles on Enterprise plans.

How do I remove a user from EGreed Drive?

Open Workspace → Members, find the user, and click Remove. Their access is revoked immediately.

How do I remove a user from Drive?

Open Workspace → Members, find the user, and click Remove. Their access is revoked immediately.

Can I export my EGreed Drive data?

Yes — every workspace can export its data as JSON, CSV, or the product's native format from Settings → Export.

Can I export my Drive data?

Yes — every workspace can export its data as JSON, CSV, or the product's native format from Settings → Export.

How do I delete my EGreed Drive data?

Open Settings → Privacy → Delete Data. Deletion is permanent after the 30-day recovery window.

How do I delete my Drive data?

Open Settings → Privacy → Delete Data. Deletion is permanent after the 30-day recovery window.

Is EGreed Drive HIPAA-compliant?

EGreed Drive follows HIPAA-aligned security controls. Signed BAAs are available for eligible healthcare customers on Enterprise plans.

Is Drive HIPAA-compliant?

EGreed Drive follows HIPAA-aligned security controls. Signed BAAs are available for eligible healthcare customers on Enterprise plans.

How do I contact EGreed Drive support?

Email support@egreedtech.org or use in-app chat. Enterprise plans include 24/7 phone support.

How do I contact Drive support?

Email support@egreedtech.org or use in-app chat. Enterprise plans include 24/7 phone support.

Does EGreed Drive have tutorials?

Yes — see the Tutorials section of the EGreed Drive docs, plus full courses in EGreed Learn.

Does Drive have tutorials?

Yes — see the Tutorials section of the EGreed Drive docs, plus full courses in EGreed Learn.

Where can I find EGreed Drive release notes?

See /release-notes for a chronological changelog of every EGreed Drive update.

Where can I find Drive release notes?

See /release-notes for a chronological changelog of every EGreed Drive update.

What are EGreed Drive rate limits?

Standard plans: 60 requests per minute per API key. Business: 600. Enterprise: custom. Bursts up to 2x are allowed briefly.

What are Drive rate limits?

Standard plans: 60 requests per minute per API key. Business: 600. Enterprise: custom. Bursts up to 2x are allowed briefly.

Does EGreed Drive have webhooks?

Yes — every product publishes events over signed webhooks. Configure endpoints in Developer → Webhooks.

Does Drive have webhooks?

Yes — every product publishes events over signed webhooks. Configure endpoints in Developer → Webhooks.

How do I monitor EGreed Drive usage?

Open Insights in your workspace for real-time usage, quotas, and cost breakdowns.

How do I monitor Drive usage?

Open Insights in your workspace for real-time usage, quotas, and cost breakdowns.

Does EGreed Drive have a status page?

Yes — status.egreedtech.org publishes real-time uptime and incident data.

Does Drive have a status page?

Yes — status.egreedtech.org publishes real-time uptime and incident data.

How do I migrate to EGreed Drive?

Use the EGreed Drive Import tool, or contact migrations@egreedtech.org for a guided migration from other providers.

How do I migrate to Drive?

Use the EGreed Drive Import tool, or contact migrations@egreedtech.org for a guided migration from other providers.

Can I self-host EGreed Drive?

Enterprise customers can deploy EGreed Drive on private infrastructure. Contact sales@egreedtech.org for options.

Can I self-host Drive?

Enterprise customers can deploy EGreed Drive on private infrastructure. Contact sales@egreedtech.org for options.

Does EGreed Drive integrate with EGreed Cloud?

Yes — EGreed Drive stores files, backups, and exports directly in EGreed Cloud (ECloud) with one-click integration.

Does Drive integrate with EGreed Cloud?

Yes — EGreed Drive stores files, backups, and exports directly in EGreed Cloud (ECloud) with one-click integration.

Does EGreed Drive integrate with EGreedAI?

Yes — EGreed Drive supports EGreedAI-powered automations, summaries, translations, and search.

Does Drive integrate with EGreedAI?

Yes — EGreed Drive supports EGreedAI-powered automations, summaries, translations, and search.

Why is EGreed Drive slow?

Check status.egreedtech.org, your network connection, and try switching regions in Settings. If it persists, open a support ticket with a trace ID from Developer → Diagnostics.

Why is Drive slow?

Check status.egreedtech.org, your network connection, and try switching regions in Settings. If it persists, open a support ticket with a trace ID from Developer → Diagnostics.

What browsers does EGreed Drive support?

The latest two versions of Chrome, Edge, Firefox, Safari, and Brave.

What browsers does Drive support?

The latest two versions of Chrome, Edge, Firefox, Safari, and Brave.

How do I add a custom domain to EGreed Drive?

Open Settings → Domains, add your domain, and follow the DNS verification steps. Setup usually completes in under 10 minutes.

How do I add a custom domain to Drive?

Open Settings → Domains, add your domain, and follow the DNS verification steps. Setup usually completes in under 10 minutes.