EGreed Locate FAQ

Location, tracking, and geofencing APIs.

What is EGreed Locate?

EGreed Locate provides device location, geofencing, and asset tracking APIs for logistics, fleet, and mobile apps.

What is Locate?

EGreed Locate provides device location, geofencing, and asset tracking APIs for logistics, fleet, and mobile apps.

How do I get started with EGreed Locate?

Create a free EGreed account, open EGreed Locate, and follow the in-product quick start.

How do I get started with Locate?

Create a free EGreed account, open EGreed Locate, and follow the in-product quick start.

How much does EGreed Locate cost?

EGreed Locate has a free tier with generous limits. Paid plans start at 12,000 FRW / ~$10 per month, with Business and Enterprise tiers available. Pay with MTN MoMo, Airtel Money, card, or bank transfer.

How much does Locate cost?

Is there a free plan for EGreed Locate?

Yes — EGreed Locate includes a free tier so you can try every core feature before upgrading.

Is there a free plan for Locate?

Yes — EGreed Locate includes a free tier so you can try every core feature before upgrading.

Does EGreed Locate have an API?

Yes — EGreed Locate exposes a REST API and streaming endpoints. See the Developers docs for authentication, quotas, and examples.

Does Locate have an API?

Yes — EGreed Locate exposes a REST API and streaming endpoints. See the Developers docs for authentication, quotas, and examples.

Which SDKs does EGreed Locate support?

Official SDKs for JavaScript, TypeScript, Python, Java, Go, PHP, .NET, Kotlin, Swift, Flutter/Dart, and Rust.

Which SDKs does Locate support?

Official SDKs for JavaScript, TypeScript, Python, Java, Go, PHP, .NET, Kotlin, Swift, Flutter/Dart, and Rust.

How do I authenticate with EGreed Locate?

Use OAuth 2.0 for user contexts or API keys for server-to-server calls. See the Authentication guide.

How do I authenticate with Locate?

Use OAuth 2.0 for user contexts or API keys for server-to-server calls. See the Authentication guide.

Is EGreed Locate secure?

Yes — EGreed Locate uses AES-256 at rest, TLS 1.3 in transit, MFA, SSO, audit logs, and Rwanda Data Protection Law compliance.

Is Locate secure?

Yes — EGreed Locate uses AES-256 at rest, TLS 1.3 in transit, MFA, SSO, audit logs, and Rwanda Data Protection Law compliance.

Where is EGreed Locate data stored?

EGreed Locate data is stored in Rwanda by default, with optional regional and global replication for enterprise customers.

Where is Locate data stored?

EGreed Locate data is stored in Rwanda by default, with optional regional and global replication for enterprise customers.

Does EGreed Locate support Kinyarwanda?

Yes — EGreed Locate supports English, Kinyarwanda, Swahili, and French in the UI and, where applicable, in AI models and voice.

Does Locate support Kinyarwanda?

Yes — EGreed Locate supports English, Kinyarwanda, Swahili, and French in the UI and, where applicable, in AI models and voice.

Can I use EGreed Locate on mobile?

Yes — EGreed Locate is fully responsive on mobile browsers and available as iOS and Android apps.

Can I use Locate on mobile?

Yes — EGreed Locate is fully responsive on mobile browsers and available as iOS and Android apps.

Can I use EGreed Locate on desktop?

Yes — EGreed Locate runs on any modern browser (Chrome, Edge, Firefox, Safari) and offers native desktop apps for Windows, macOS, and Linux.

Can I use Locate on desktop?

Yes — EGreed Locate runs on any modern browser (Chrome, Edge, Firefox, Safari) and offers native desktop apps for Windows, macOS, and Linux.

How do I connect EGreed Locate to my website?

Use the EGreed Locate SDK or REST API. Every product ships with copy-paste embed snippets and framework guides for React, Next.js, Vue, and vanilla JavaScript.

How do I connect Locate to my website?

Use the EGreed Locate SDK or REST API. Every product ships with copy-paste embed snippets and framework guides for React, Next.js, Vue, and vanilla JavaScript.

How do I connect EGreed Locate to my mobile app?

Install the EGreed Locate SDK for Flutter, iOS (Swift), or Android (Kotlin), authenticate, and call the client methods.

How do I connect Locate to my mobile app?

Install the EGreed Locate SDK for Flutter, iOS (Swift), or Android (Kotlin), authenticate, and call the client methods.

Can I integrate EGreed Locate with Zapier or Make?

Yes — EGreed Locate has native connectors for Zapier, Make (Integromat), and n8n, plus outbound webhooks for custom flows.

Can I integrate Locate with Zapier or Make?

Yes — EGreed Locate has native connectors for Zapier, Make (Integromat), and n8n, plus outbound webhooks for custom flows.

How does EGreed Locate handle backups?

EGreed Locate performs continuous replicated backups with point-in-time recovery up to 30 days on standard plans and 90 days on enterprise.

How does Locate handle backups?

EGreed Locate performs continuous replicated backups with point-in-time recovery up to 30 days on standard plans and 90 days on enterprise.

What is the EGreed Locate SLA?

99.9% uptime SLA on standard plans, 99.99% on enterprise, with automatic service credits when missed.

What is the Locate SLA?

99.9% uptime SLA on standard plans, 99.99% on enterprise, with automatic service credits when missed.

How do I upgrade my EGreed Locate plan?

Open Billing → Plans in your workspace, choose a new plan, and confirm payment. Upgrades take effect immediately.

How do I upgrade my Locate plan?

Open Billing → Plans in your workspace, choose a new plan, and confirm payment. Upgrades take effect immediately.

How do I downgrade my EGreed Locate plan?

Open Billing → Plans → Change plan. Downgrades take effect at the end of your current billing period.

How do I downgrade my Locate plan?

Open Billing → Plans → Change plan. Downgrades take effect at the end of your current billing period.

How do I cancel my EGreed Locate subscription?

Open Billing → Subscription → Cancel. Your workspace stays on the paid plan until the current period ends.

How do I cancel my Locate subscription?

Open Billing → Subscription → Cancel. Your workspace stays on the paid plan until the current period ends.

Can I pay for EGreed Locate with MTN Mobile Money?

Yes — EGreed Locate accepts MTN MoMo (Mobile Money) for all Rwandan customers, in addition to Airtel Money, cards, and bank transfer.

Can I pay for Locate with MTN Mobile Money?

Yes — EGreed Locate accepts MTN MoMo (Mobile Money) for all Rwandan customers, in addition to Airtel Money, cards, and bank transfer.

Can I pay for EGreed Locate with Airtel Money?

Yes — Airtel Money is supported alongside MTN MoMo, Visa/Mastercard, and bank transfers.

Can I pay for Locate with Airtel Money?

Yes — Airtel Money is supported alongside MTN MoMo, Visa/Mastercard, and bank transfers.

Does EGreed Locate offer refunds?

Yes — a 14-day refund window applies to new paid subscriptions. Contact billing@egreedtech.org.

Does Locate offer refunds?

Yes — a 14-day refund window applies to new paid subscriptions. Contact billing@egreedtech.org.

Does EGreed Locate support SSO?

Yes — SAML 2.0 and OIDC single sign-on are available on Business and Enterprise plans.

Does Locate support SSO?

Yes — SAML 2.0 and OIDC single sign-on are available on Business and Enterprise plans.

Does EGreed Locate support 2FA?

Yes — two-factor authentication via authenticator app, SMS, or hardware security key is available on every plan.

Does Locate support 2FA?

Yes — two-factor authentication via authenticator app, SMS, or hardware security key is available on every plan.

How do I invite my team to EGreed Locate?

Open Workspace → Members → Invite, enter their emails, and pick a role. Invited users get an email invite valid for 7 days.

How do I invite my team to Locate?

Open Workspace → Members → Invite, enter their emails, and pick a role. Invited users get an email invite valid for 7 days.

What roles does EGreed Locate support?

Owner, Admin, Member, and Viewer, with optional custom roles on Enterprise plans.

What roles does Locate support?

Owner, Admin, Member, and Viewer, with optional custom roles on Enterprise plans.

How do I remove a user from EGreed Locate?

Open Workspace → Members, find the user, and click Remove. Their access is revoked immediately.

How do I remove a user from Locate?

Open Workspace → Members, find the user, and click Remove. Their access is revoked immediately.

Can I export my EGreed Locate data?

Yes — every workspace can export its data as JSON, CSV, or the product's native format from Settings → Export.

Can I export my Locate data?

Yes — every workspace can export its data as JSON, CSV, or the product's native format from Settings → Export.

How do I delete my EGreed Locate data?

Open Settings → Privacy → Delete Data. Deletion is permanent after the 30-day recovery window.

How do I delete my Locate data?

Open Settings → Privacy → Delete Data. Deletion is permanent after the 30-day recovery window.

Is EGreed Locate HIPAA-compliant?

EGreed Locate follows HIPAA-aligned security controls. Signed BAAs are available for eligible healthcare customers on Enterprise plans.

Is Locate HIPAA-compliant?

EGreed Locate follows HIPAA-aligned security controls. Signed BAAs are available for eligible healthcare customers on Enterprise plans.

How do I contact EGreed Locate support?

Email support@egreedtech.org or use in-app chat. Enterprise plans include 24/7 phone support.

How do I contact Locate support?

Email support@egreedtech.org or use in-app chat. Enterprise plans include 24/7 phone support.

Does EGreed Locate have tutorials?

Yes — see the Tutorials section of the EGreed Locate docs, plus full courses in EGreed Learn.

Does Locate have tutorials?

Yes — see the Tutorials section of the EGreed Locate docs, plus full courses in EGreed Learn.

Where can I find EGreed Locate release notes?

See /release-notes for a chronological changelog of every EGreed Locate update.

Where can I find Locate release notes?

See /release-notes for a chronological changelog of every EGreed Locate update.

What are EGreed Locate rate limits?

Standard plans: 60 requests per minute per API key. Business: 600. Enterprise: custom. Bursts up to 2x are allowed briefly.

What are Locate rate limits?

Standard plans: 60 requests per minute per API key. Business: 600. Enterprise: custom. Bursts up to 2x are allowed briefly.

Does EGreed Locate have webhooks?

Yes — every product publishes events over signed webhooks. Configure endpoints in Developer → Webhooks.

Does Locate have webhooks?

Yes — every product publishes events over signed webhooks. Configure endpoints in Developer → Webhooks.

How do I monitor EGreed Locate usage?

Open Insights in your workspace for real-time usage, quotas, and cost breakdowns.

How do I monitor Locate usage?

Open Insights in your workspace for real-time usage, quotas, and cost breakdowns.

Does EGreed Locate have a status page?

Yes — status.egreedtech.org publishes real-time uptime and incident data.

Does Locate have a status page?

Yes — status.egreedtech.org publishes real-time uptime and incident data.

How do I migrate to EGreed Locate?

Use the EGreed Locate Import tool, or contact migrations@egreedtech.org for a guided migration from other providers.

How do I migrate to Locate?

Use the EGreed Locate Import tool, or contact migrations@egreedtech.org for a guided migration from other providers.

Can I self-host EGreed Locate?

Enterprise customers can deploy EGreed Locate on private infrastructure. Contact sales@egreedtech.org for options.

Can I self-host Locate?

Enterprise customers can deploy EGreed Locate on private infrastructure. Contact sales@egreedtech.org for options.

Does EGreed Locate integrate with EGreed Cloud?

Yes — EGreed Locate stores files, backups, and exports directly in EGreed Cloud (ECloud) with one-click integration.

Does Locate integrate with EGreed Cloud?

Yes — EGreed Locate stores files, backups, and exports directly in EGreed Cloud (ECloud) with one-click integration.

Does EGreed Locate integrate with EGreedAI?

Yes — EGreed Locate supports EGreedAI-powered automations, summaries, translations, and search.

Does Locate integrate with EGreedAI?

Yes — EGreed Locate supports EGreedAI-powered automations, summaries, translations, and search.

Why is EGreed Locate slow?

Check status.egreedtech.org, your network connection, and try switching regions in Settings. If it persists, open a support ticket with a trace ID from Developer → Diagnostics.

Why is Locate slow?

Check status.egreedtech.org, your network connection, and try switching regions in Settings. If it persists, open a support ticket with a trace ID from Developer → Diagnostics.

What browsers does EGreed Locate support?

The latest two versions of Chrome, Edge, Firefox, Safari, and Brave.

What browsers does Locate support?

The latest two versions of Chrome, Edge, Firefox, Safari, and Brave.

How do I add a custom domain to EGreed Locate?

Open Settings → Domains, add your domain, and follow the DNS verification steps. Setup usually completes in under 10 minutes.

How do I add a custom domain to Locate?

Open Settings → Domains, add your domain, and follow the DNS verification steps. Setup usually completes in under 10 minutes.