IBONA Streaming FAQ

Live and on-demand video, players, and SDKs.

What is IBONA Streaming?

IBONA Streaming is EGreed's live and on-demand video platform, with adaptive players, DRM, and SDKs.

What is IBONA?

IBONA Streaming is EGreed's live and on-demand video platform, with adaptive players, DRM, and SDKs.

How do I get started with IBONA Streaming?

Create a free EGreed account, open IBONA Streaming, and follow the in-product quick start.

How do I get started with IBONA?

Create a free EGreed account, open IBONA Streaming, and follow the in-product quick start.

How much does IBONA Streaming cost?

IBONA Streaming has a free tier with generous limits. Paid plans start at 12,000 FRW / ~$10 per month, with Business and Enterprise tiers available. Pay with MTN MoMo, Airtel Money, card, or bank transfer.

How much does IBONA cost?

Is there a free plan for IBONA Streaming?

Yes — IBONA Streaming includes a free tier so you can try every core feature before upgrading.

Is there a free plan for IBONA?

Yes — IBONA Streaming includes a free tier so you can try every core feature before upgrading.

Does IBONA Streaming have an API?

Yes — IBONA Streaming exposes a REST API and streaming endpoints. See the Developers docs for authentication, quotas, and examples.

Does IBONA have an API?

Yes — IBONA Streaming exposes a REST API and streaming endpoints. See the Developers docs for authentication, quotas, and examples.

Which SDKs does IBONA Streaming support?

Official SDKs for JavaScript, TypeScript, Python, Java, Go, PHP, .NET, Kotlin, Swift, Flutter/Dart, and Rust.

Which SDKs does IBONA support?

Official SDKs for JavaScript, TypeScript, Python, Java, Go, PHP, .NET, Kotlin, Swift, Flutter/Dart, and Rust.

How do I authenticate with IBONA Streaming?

Use OAuth 2.0 for user contexts or API keys for server-to-server calls. See the Authentication guide.

How do I authenticate with IBONA?

Use OAuth 2.0 for user contexts or API keys for server-to-server calls. See the Authentication guide.

Is IBONA Streaming secure?

Yes — IBONA Streaming uses AES-256 at rest, TLS 1.3 in transit, MFA, SSO, audit logs, and Rwanda Data Protection Law compliance.

Is IBONA secure?

Yes — IBONA Streaming uses AES-256 at rest, TLS 1.3 in transit, MFA, SSO, audit logs, and Rwanda Data Protection Law compliance.

Where is IBONA Streaming data stored?

IBONA Streaming data is stored in Rwanda by default, with optional regional and global replication for enterprise customers.

Where is IBONA data stored?

IBONA Streaming data is stored in Rwanda by default, with optional regional and global replication for enterprise customers.

Does IBONA Streaming support Kinyarwanda?

Yes — IBONA Streaming supports English, Kinyarwanda, Swahili, and French in the UI and, where applicable, in AI models and voice.

Does IBONA support Kinyarwanda?

Yes — IBONA Streaming supports English, Kinyarwanda, Swahili, and French in the UI and, where applicable, in AI models and voice.

Can I use IBONA Streaming on mobile?

Yes — IBONA Streaming is fully responsive on mobile browsers and available as iOS and Android apps.

Can I use IBONA on mobile?

Yes — IBONA Streaming is fully responsive on mobile browsers and available as iOS and Android apps.

Can I use IBONA Streaming on desktop?

Yes — IBONA Streaming runs on any modern browser (Chrome, Edge, Firefox, Safari) and offers native desktop apps for Windows, macOS, and Linux.

Can I use IBONA on desktop?

Yes — IBONA Streaming runs on any modern browser (Chrome, Edge, Firefox, Safari) and offers native desktop apps for Windows, macOS, and Linux.

How do I connect IBONA Streaming to my website?

Use the IBONA Streaming SDK or REST API. Every product ships with copy-paste embed snippets and framework guides for React, Next.js, Vue, and vanilla JavaScript.

How do I connect IBONA to my website?

Use the IBONA Streaming SDK or REST API. Every product ships with copy-paste embed snippets and framework guides for React, Next.js, Vue, and vanilla JavaScript.

How do I connect IBONA Streaming to my mobile app?

Install the IBONA Streaming SDK for Flutter, iOS (Swift), or Android (Kotlin), authenticate, and call the client methods.

How do I connect IBONA to my mobile app?

Install the IBONA Streaming SDK for Flutter, iOS (Swift), or Android (Kotlin), authenticate, and call the client methods.

Can I integrate IBONA Streaming with Zapier or Make?

Yes — IBONA Streaming has native connectors for Zapier, Make (Integromat), and n8n, plus outbound webhooks for custom flows.

Can I integrate IBONA with Zapier or Make?

Yes — IBONA Streaming has native connectors for Zapier, Make (Integromat), and n8n, plus outbound webhooks for custom flows.

How does IBONA Streaming handle backups?

IBONA Streaming performs continuous replicated backups with point-in-time recovery up to 30 days on standard plans and 90 days on enterprise.

How does IBONA handle backups?

IBONA Streaming performs continuous replicated backups with point-in-time recovery up to 30 days on standard plans and 90 days on enterprise.

What is the IBONA Streaming SLA?

99.9% uptime SLA on standard plans, 99.99% on enterprise, with automatic service credits when missed.

What is the IBONA SLA?

99.9% uptime SLA on standard plans, 99.99% on enterprise, with automatic service credits when missed.

How do I upgrade my IBONA Streaming plan?

Open Billing → Plans in your workspace, choose a new plan, and confirm payment. Upgrades take effect immediately.

How do I upgrade my IBONA plan?

Open Billing → Plans in your workspace, choose a new plan, and confirm payment. Upgrades take effect immediately.

How do I downgrade my IBONA Streaming plan?

Open Billing → Plans → Change plan. Downgrades take effect at the end of your current billing period.

How do I downgrade my IBONA plan?

Open Billing → Plans → Change plan. Downgrades take effect at the end of your current billing period.

How do I cancel my IBONA Streaming subscription?

Open Billing → Subscription → Cancel. Your workspace stays on the paid plan until the current period ends.

How do I cancel my IBONA subscription?

Open Billing → Subscription → Cancel. Your workspace stays on the paid plan until the current period ends.

Can I pay for IBONA Streaming with MTN Mobile Money?

Yes — IBONA Streaming accepts MTN MoMo (Mobile Money) for all Rwandan customers, in addition to Airtel Money, cards, and bank transfer.

Can I pay for IBONA with MTN Mobile Money?

Yes — IBONA Streaming accepts MTN MoMo (Mobile Money) for all Rwandan customers, in addition to Airtel Money, cards, and bank transfer.

Can I pay for IBONA Streaming with Airtel Money?

Yes — Airtel Money is supported alongside MTN MoMo, Visa/Mastercard, and bank transfers.

Can I pay for IBONA with Airtel Money?

Yes — Airtel Money is supported alongside MTN MoMo, Visa/Mastercard, and bank transfers.

Does IBONA Streaming offer refunds?

Yes — a 14-day refund window applies to new paid subscriptions. Contact billing@egreedtech.org.

Does IBONA offer refunds?

Yes — a 14-day refund window applies to new paid subscriptions. Contact billing@egreedtech.org.

Does IBONA Streaming support SSO?

Yes — SAML 2.0 and OIDC single sign-on are available on Business and Enterprise plans.

Does IBONA support SSO?

Yes — SAML 2.0 and OIDC single sign-on are available on Business and Enterprise plans.

Does IBONA Streaming support 2FA?

Yes — two-factor authentication via authenticator app, SMS, or hardware security key is available on every plan.

Does IBONA support 2FA?

Yes — two-factor authentication via authenticator app, SMS, or hardware security key is available on every plan.

How do I invite my team to IBONA Streaming?

Open Workspace → Members → Invite, enter their emails, and pick a role. Invited users get an email invite valid for 7 days.

How do I invite my team to IBONA?

Open Workspace → Members → Invite, enter their emails, and pick a role. Invited users get an email invite valid for 7 days.

What roles does IBONA Streaming support?

Owner, Admin, Member, and Viewer, with optional custom roles on Enterprise plans.

What roles does IBONA support?

Owner, Admin, Member, and Viewer, with optional custom roles on Enterprise plans.

How do I remove a user from IBONA Streaming?

Open Workspace → Members, find the user, and click Remove. Their access is revoked immediately.

How do I remove a user from IBONA?

Open Workspace → Members, find the user, and click Remove. Their access is revoked immediately.

Can I export my IBONA Streaming data?

Yes — every workspace can export its data as JSON, CSV, or the product's native format from Settings → Export.

Can I export my IBONA data?

Yes — every workspace can export its data as JSON, CSV, or the product's native format from Settings → Export.

How do I delete my IBONA Streaming data?

Open Settings → Privacy → Delete Data. Deletion is permanent after the 30-day recovery window.

How do I delete my IBONA data?

Open Settings → Privacy → Delete Data. Deletion is permanent after the 30-day recovery window.

Is IBONA Streaming HIPAA-compliant?

IBONA Streaming follows HIPAA-aligned security controls. Signed BAAs are available for eligible healthcare customers on Enterprise plans.

Is IBONA HIPAA-compliant?

IBONA Streaming follows HIPAA-aligned security controls. Signed BAAs are available for eligible healthcare customers on Enterprise plans.

How do I contact IBONA Streaming support?

Email support@egreedtech.org or use in-app chat. Enterprise plans include 24/7 phone support.

How do I contact IBONA support?

Email support@egreedtech.org or use in-app chat. Enterprise plans include 24/7 phone support.

Does IBONA Streaming have tutorials?

Yes — see the Tutorials section of the IBONA Streaming docs, plus full courses in EGreed Learn.

Does IBONA have tutorials?

Yes — see the Tutorials section of the IBONA Streaming docs, plus full courses in EGreed Learn.

Where can I find IBONA Streaming release notes?

See /release-notes for a chronological changelog of every IBONA Streaming update.

Where can I find IBONA release notes?

See /release-notes for a chronological changelog of every IBONA Streaming update.

What are IBONA Streaming rate limits?

Standard plans: 60 requests per minute per API key. Business: 600. Enterprise: custom. Bursts up to 2x are allowed briefly.

What are IBONA rate limits?

Standard plans: 60 requests per minute per API key. Business: 600. Enterprise: custom. Bursts up to 2x are allowed briefly.

Does IBONA Streaming have webhooks?

Yes — every product publishes events over signed webhooks. Configure endpoints in Developer → Webhooks.

Does IBONA have webhooks?

Yes — every product publishes events over signed webhooks. Configure endpoints in Developer → Webhooks.

How do I monitor IBONA Streaming usage?

Open Insights in your workspace for real-time usage, quotas, and cost breakdowns.

How do I monitor IBONA usage?

Open Insights in your workspace for real-time usage, quotas, and cost breakdowns.

Does IBONA Streaming have a status page?

Yes — status.egreedtech.org publishes real-time uptime and incident data.

Does IBONA have a status page?

Yes — status.egreedtech.org publishes real-time uptime and incident data.

How do I migrate to IBONA Streaming?

Use the IBONA Streaming Import tool, or contact migrations@egreedtech.org for a guided migration from other providers.

How do I migrate to IBONA?

Use the IBONA Streaming Import tool, or contact migrations@egreedtech.org for a guided migration from other providers.

Can I self-host IBONA Streaming?

Enterprise customers can deploy IBONA Streaming on private infrastructure. Contact sales@egreedtech.org for options.

Can I self-host IBONA?

Enterprise customers can deploy IBONA Streaming on private infrastructure. Contact sales@egreedtech.org for options.

Does IBONA Streaming integrate with EGreed Cloud?

Yes — IBONA Streaming stores files, backups, and exports directly in EGreed Cloud (ECloud) with one-click integration.

Does IBONA integrate with EGreed Cloud?

Yes — IBONA Streaming stores files, backups, and exports directly in EGreed Cloud (ECloud) with one-click integration.

Does IBONA Streaming integrate with EGreedAI?

Yes — IBONA Streaming supports EGreedAI-powered automations, summaries, translations, and search.

Does IBONA integrate with EGreedAI?

Yes — IBONA Streaming supports EGreedAI-powered automations, summaries, translations, and search.

Why is IBONA Streaming slow?

Check status.egreedtech.org, your network connection, and try switching regions in Settings. If it persists, open a support ticket with a trace ID from Developer → Diagnostics.

Why is IBONA slow?

Check status.egreedtech.org, your network connection, and try switching regions in Settings. If it persists, open a support ticket with a trace ID from Developer → Diagnostics.

What browsers does IBONA Streaming support?

The latest two versions of Chrome, Edge, Firefox, Safari, and Brave.

What browsers does IBONA support?

The latest two versions of Chrome, Edge, Firefox, Safari, and Brave.

How do I add a custom domain to IBONA Streaming?

Open Settings → Domains, add your domain, and follow the DNS verification steps. Setup usually completes in under 10 minutes.

How do I add a custom domain to IBONA?

Open Settings → Domains, add your domain, and follow the DNS verification steps. Setup usually completes in under 10 minutes.