EGreed Learn FAQ

The Digital Excellence Academy — courses and certifications.

What is EGreed Learn?

EGreed Learn — the Digital Excellence Academy — offers courses and certifications in full-stack development, AI, cloud, mobile, cybersecurity, and design.

What is Learn?

EGreed Learn — the Digital Excellence Academy — offers courses and certifications in full-stack development, AI, cloud, mobile, cybersecurity, and design.

How do I get started with EGreed Learn?

Create a free EGreed account, open EGreed Learn, and follow the in-product quick start.

How do I get started with Learn?

Create a free EGreed account, open EGreed Learn, and follow the in-product quick start.

How much does EGreed Learn cost?

EGreed Learn has a free tier with generous limits. Paid plans start at 12,000 FRW / ~$10 per month, with Business and Enterprise tiers available. Pay with MTN MoMo, Airtel Money, card, or bank transfer.

How much does Learn cost?

Is there a free plan for EGreed Learn?

Yes — EGreed Learn includes a free tier so you can try every core feature before upgrading.

Is there a free plan for Learn?

Yes — EGreed Learn includes a free tier so you can try every core feature before upgrading.

Does EGreed Learn have an API?

Yes — EGreed Learn exposes a REST API and streaming endpoints. See the Developers docs for authentication, quotas, and examples.

Does Learn have an API?

Yes — EGreed Learn exposes a REST API and streaming endpoints. See the Developers docs for authentication, quotas, and examples.

Which SDKs does EGreed Learn support?

Official SDKs for JavaScript, TypeScript, Python, Java, Go, PHP, .NET, Kotlin, Swift, Flutter/Dart, and Rust.

Which SDKs does Learn support?

Official SDKs for JavaScript, TypeScript, Python, Java, Go, PHP, .NET, Kotlin, Swift, Flutter/Dart, and Rust.

How do I authenticate with EGreed Learn?

Use OAuth 2.0 for user contexts or API keys for server-to-server calls. See the Authentication guide.

How do I authenticate with Learn?

Use OAuth 2.0 for user contexts or API keys for server-to-server calls. See the Authentication guide.

Is EGreed Learn secure?

Yes — EGreed Learn uses AES-256 at rest, TLS 1.3 in transit, MFA, SSO, audit logs, and Rwanda Data Protection Law compliance.

Is Learn secure?

Yes — EGreed Learn uses AES-256 at rest, TLS 1.3 in transit, MFA, SSO, audit logs, and Rwanda Data Protection Law compliance.

Where is EGreed Learn data stored?

EGreed Learn data is stored in Rwanda by default, with optional regional and global replication for enterprise customers.

Where is Learn data stored?

EGreed Learn data is stored in Rwanda by default, with optional regional and global replication for enterprise customers.

Does EGreed Learn support Kinyarwanda?

Yes — EGreed Learn supports English, Kinyarwanda, Swahili, and French in the UI and, where applicable, in AI models and voice.

Does Learn support Kinyarwanda?

Yes — EGreed Learn supports English, Kinyarwanda, Swahili, and French in the UI and, where applicable, in AI models and voice.

Can I use EGreed Learn on mobile?

Yes — EGreed Learn is fully responsive on mobile browsers and available as iOS and Android apps.

Can I use Learn on mobile?

Yes — EGreed Learn is fully responsive on mobile browsers and available as iOS and Android apps.

Can I use EGreed Learn on desktop?

Yes — EGreed Learn runs on any modern browser (Chrome, Edge, Firefox, Safari) and offers native desktop apps for Windows, macOS, and Linux.

Can I use Learn on desktop?

Yes — EGreed Learn runs on any modern browser (Chrome, Edge, Firefox, Safari) and offers native desktop apps for Windows, macOS, and Linux.

How do I connect EGreed Learn to my website?

Use the EGreed Learn SDK or REST API. Every product ships with copy-paste embed snippets and framework guides for React, Next.js, Vue, and vanilla JavaScript.

How do I connect Learn to my website?

Use the EGreed Learn SDK or REST API. Every product ships with copy-paste embed snippets and framework guides for React, Next.js, Vue, and vanilla JavaScript.

How do I connect EGreed Learn to my mobile app?

Install the EGreed Learn SDK for Flutter, iOS (Swift), or Android (Kotlin), authenticate, and call the client methods.

How do I connect Learn to my mobile app?

Install the EGreed Learn SDK for Flutter, iOS (Swift), or Android (Kotlin), authenticate, and call the client methods.

Can I integrate EGreed Learn with Zapier or Make?

Yes — EGreed Learn has native connectors for Zapier, Make (Integromat), and n8n, plus outbound webhooks for custom flows.

Can I integrate Learn with Zapier or Make?

Yes — EGreed Learn has native connectors for Zapier, Make (Integromat), and n8n, plus outbound webhooks for custom flows.

How does EGreed Learn handle backups?

EGreed Learn performs continuous replicated backups with point-in-time recovery up to 30 days on standard plans and 90 days on enterprise.

How does Learn handle backups?

EGreed Learn performs continuous replicated backups with point-in-time recovery up to 30 days on standard plans and 90 days on enterprise.

What is the EGreed Learn SLA?

99.9% uptime SLA on standard plans, 99.99% on enterprise, with automatic service credits when missed.

What is the Learn SLA?

99.9% uptime SLA on standard plans, 99.99% on enterprise, with automatic service credits when missed.

How do I upgrade my EGreed Learn plan?

Open Billing → Plans in your workspace, choose a new plan, and confirm payment. Upgrades take effect immediately.

How do I upgrade my Learn plan?

Open Billing → Plans in your workspace, choose a new plan, and confirm payment. Upgrades take effect immediately.

How do I downgrade my EGreed Learn plan?

Open Billing → Plans → Change plan. Downgrades take effect at the end of your current billing period.

How do I downgrade my Learn plan?

Open Billing → Plans → Change plan. Downgrades take effect at the end of your current billing period.

How do I cancel my EGreed Learn subscription?

Open Billing → Subscription → Cancel. Your workspace stays on the paid plan until the current period ends.

How do I cancel my Learn subscription?

Open Billing → Subscription → Cancel. Your workspace stays on the paid plan until the current period ends.

Can I pay for EGreed Learn with MTN Mobile Money?

Yes — EGreed Learn accepts MTN MoMo (Mobile Money) for all Rwandan customers, in addition to Airtel Money, cards, and bank transfer.

Can I pay for Learn with MTN Mobile Money?

Yes — EGreed Learn accepts MTN MoMo (Mobile Money) for all Rwandan customers, in addition to Airtel Money, cards, and bank transfer.

Can I pay for EGreed Learn with Airtel Money?

Yes — Airtel Money is supported alongside MTN MoMo, Visa/Mastercard, and bank transfers.

Can I pay for Learn with Airtel Money?

Yes — Airtel Money is supported alongside MTN MoMo, Visa/Mastercard, and bank transfers.

Does EGreed Learn offer refunds?

Yes — a 14-day refund window applies to new paid subscriptions. Contact billing@egreedtech.org.

Does Learn offer refunds?

Yes — a 14-day refund window applies to new paid subscriptions. Contact billing@egreedtech.org.

Does EGreed Learn support SSO?

Yes — SAML 2.0 and OIDC single sign-on are available on Business and Enterprise plans.

Does Learn support SSO?

Yes — SAML 2.0 and OIDC single sign-on are available on Business and Enterprise plans.

Does EGreed Learn support 2FA?

Yes — two-factor authentication via authenticator app, SMS, or hardware security key is available on every plan.

Does Learn support 2FA?

Yes — two-factor authentication via authenticator app, SMS, or hardware security key is available on every plan.

How do I invite my team to EGreed Learn?

Open Workspace → Members → Invite, enter their emails, and pick a role. Invited users get an email invite valid for 7 days.

How do I invite my team to Learn?

Open Workspace → Members → Invite, enter their emails, and pick a role. Invited users get an email invite valid for 7 days.

What roles does EGreed Learn support?

Owner, Admin, Member, and Viewer, with optional custom roles on Enterprise plans.

What roles does Learn support?

Owner, Admin, Member, and Viewer, with optional custom roles on Enterprise plans.

How do I remove a user from EGreed Learn?

Open Workspace → Members, find the user, and click Remove. Their access is revoked immediately.

How do I remove a user from Learn?

Open Workspace → Members, find the user, and click Remove. Their access is revoked immediately.

Can I export my EGreed Learn data?

Yes — every workspace can export its data as JSON, CSV, or the product's native format from Settings → Export.

Can I export my Learn data?

Yes — every workspace can export its data as JSON, CSV, or the product's native format from Settings → Export.

How do I delete my EGreed Learn data?

Open Settings → Privacy → Delete Data. Deletion is permanent after the 30-day recovery window.

How do I delete my Learn data?

Open Settings → Privacy → Delete Data. Deletion is permanent after the 30-day recovery window.

Is EGreed Learn HIPAA-compliant?

EGreed Learn follows HIPAA-aligned security controls. Signed BAAs are available for eligible healthcare customers on Enterprise plans.

Is Learn HIPAA-compliant?

EGreed Learn follows HIPAA-aligned security controls. Signed BAAs are available for eligible healthcare customers on Enterprise plans.

How do I contact EGreed Learn support?

Email support@egreedtech.org or use in-app chat. Enterprise plans include 24/7 phone support.

How do I contact Learn support?

Email support@egreedtech.org or use in-app chat. Enterprise plans include 24/7 phone support.

Does EGreed Learn have tutorials?

Yes — see the Tutorials section of the EGreed Learn docs, plus full courses in EGreed Learn.

Does Learn have tutorials?

Yes — see the Tutorials section of the EGreed Learn docs, plus full courses in EGreed Learn.

Where can I find EGreed Learn release notes?

See /release-notes for a chronological changelog of every EGreed Learn update.

Where can I find Learn release notes?

See /release-notes for a chronological changelog of every EGreed Learn update.

What are EGreed Learn rate limits?

Standard plans: 60 requests per minute per API key. Business: 600. Enterprise: custom. Bursts up to 2x are allowed briefly.

What are Learn rate limits?

Standard plans: 60 requests per minute per API key. Business: 600. Enterprise: custom. Bursts up to 2x are allowed briefly.

Does EGreed Learn have webhooks?

Yes — every product publishes events over signed webhooks. Configure endpoints in Developer → Webhooks.

Does Learn have webhooks?

Yes — every product publishes events over signed webhooks. Configure endpoints in Developer → Webhooks.

How do I monitor EGreed Learn usage?

Open Insights in your workspace for real-time usage, quotas, and cost breakdowns.

How do I monitor Learn usage?

Open Insights in your workspace for real-time usage, quotas, and cost breakdowns.

Does EGreed Learn have a status page?

Yes — status.egreedtech.org publishes real-time uptime and incident data.

Does Learn have a status page?

Yes — status.egreedtech.org publishes real-time uptime and incident data.

How do I migrate to EGreed Learn?

Use the EGreed Learn Import tool, or contact migrations@egreedtech.org for a guided migration from other providers.

How do I migrate to Learn?

Use the EGreed Learn Import tool, or contact migrations@egreedtech.org for a guided migration from other providers.

Can I self-host EGreed Learn?

Enterprise customers can deploy EGreed Learn on private infrastructure. Contact sales@egreedtech.org for options.

Can I self-host Learn?

Enterprise customers can deploy EGreed Learn on private infrastructure. Contact sales@egreedtech.org for options.

Does EGreed Learn integrate with EGreed Cloud?

Yes — EGreed Learn stores files, backups, and exports directly in EGreed Cloud (ECloud) with one-click integration.

Does Learn integrate with EGreed Cloud?

Yes — EGreed Learn stores files, backups, and exports directly in EGreed Cloud (ECloud) with one-click integration.

Does EGreed Learn integrate with EGreedAI?

Yes — EGreed Learn supports EGreedAI-powered automations, summaries, translations, and search.

Does Learn integrate with EGreedAI?

Yes — EGreed Learn supports EGreedAI-powered automations, summaries, translations, and search.

Why is EGreed Learn slow?

Check status.egreedtech.org, your network connection, and try switching regions in Settings. If it persists, open a support ticket with a trace ID from Developer → Diagnostics.

Why is Learn slow?

Check status.egreedtech.org, your network connection, and try switching regions in Settings. If it persists, open a support ticket with a trace ID from Developer → Diagnostics.

What browsers does EGreed Learn support?

The latest two versions of Chrome, Edge, Firefox, Safari, and Brave.

What browsers does Learn support?

The latest two versions of Chrome, Edge, Firefox, Safari, and Brave.

How do I add a custom domain to EGreed Learn?

Open Settings → Domains, add your domain, and follow the DNS verification steps. Setup usually completes in under 10 minutes.

How do I add a custom domain to Learn?

Open Settings → Domains, add your domain, and follow the DNS verification steps. Setup usually completes in under 10 minutes.