EGREED ID account recovery — regain access safely
Recover your EGREED ID: forgot password, recovery email, backup codes, recovery phone, identity verification, lost device recovery and full account restoration.
On this page
Forgot password
- Select Forgot password on the sign-in page.
- Enter your email address or phone number.
- Open the reset link (valid for 60 minutes) or enter the SMS code.
- Set a new password that meets the strength policy.
- All other sessions are signed out automatically.
Recovery email
Your verified secondary address receives reset links and security alerts when the primary address is unreachable. Keep it distinct from your primary provider for resilience.
Backup codes
Ten single-use codes are issued when you enable MFA. Store them offline — printed or in a password manager. Regenerate them from Security → MFA whenever they are used or exposed.
Recovery phone
A verified mobile number can receive recovery codes by SMS or voice call. Update it immediately if you change SIM or number.
Identity verification
If automated recovery fails, submit a verification request with a government-issued ID, previous device details, approximate account creation date and billing evidence. Reviews complete in 24 to 72 hours.
Lost device recovery
- Sign in from another device and open Security → Devices.
- Sign out and remove the lost device.
- Change your password and regenerate backup codes.
- Re-register passkeys on your remaining devices.
- Review login history and connected apps for anything unfamiliar.
Account restoration
A deleted EGREED ID can be restored during its 30-day grace period by signing in and choosing Restore account. After 30 days, deletion is permanent and data cannot be recovered.
What cannot be recovered
End-to-end encrypted content protected by a key only you hold cannot be decrypted by EGREED under any circumstances. Store your recovery key securely.
More EGREED ID documentation
- EGREED ID overview
- EGREED ID features
- Create an EGREED ID
- Sign in to EGREED ID
- EGREED ID Security Center
- Manage your devices
Related platforms: Authentication and SSO, Security, Account, EGREED AI, EGREED Cloud, EGREED Deploy.
Official links: id.egreedtech.org · egreedtech.org · EGREED FAQ hub · Contact support.
Frequently asked questions
What is a recovery email?
A secondary address used to regain access and receive security alerts if your primary email is unavailable.
What is a recovery phone?
A trusted mobile number that can receive verification codes during account recovery. Keep it current.
How long does account recovery take?
Automatic recovery is instant. Manual identity verification with our team typically completes within 24 to 72 hours.
What if I lost access to everything?
Submit a recovery request with proof of identity such as a government ID, prior device details and billing records. Our team reviews it manually.
Can a deleted EGREED ID be restored?
Yes, within the 30-day grace period. After 30 days, deletion is permanent and irreversible.
Will recovery unlock my encrypted data?
End-to-end encrypted data protected by a private key that only you hold cannot be recovered by EGREED. Store your recovery key safely.
How does EGREED ID protect my account?
Argon2id password hashing, TLS 1.3 in transit, AES-256 at rest, anomaly detection, device fingerprinting, rate limiting, breach monitoring and continuous audit logging.
What is suspicious login detection?
A risk engine that scores every sign-in on device, network, geography, velocity and behaviour, then challenges or blocks high-risk attempts.
What is a security alert?
A real-time notification about a new sign-in, a password or MFA change, a new connected app, or a recovery attempt on your account.
How do I know an email from EGREED is genuine?
Genuine mail comes from @egreedtech.org with DMARC alignment, never asks for your password or MFA code, and links only to egreedtech.org domains.
What should I do if I receive a phishing message?
Do not click. Forward it to security@egreedtech.org, then change your password and review active sessions.
Does EGREED ever ask for my password?
Never. EGREED staff will never ask for your password, MFA code, backup codes or recovery key.