What EGreed delivers
How delivery works
- 1Infrastructure audit and risk register
- 2Onboarding, tooling and documentation
- 3Stabilisation sprint on the top risks
- 4Steady-state support under SLA
- 5Quarterly review and roadmap
Typical investment: From 25,000 RWF per user per month; SME bundles from 450,000 RWF per month.
Representative client scenario
A 180-staff NGO with three regional offices
Challenge: IT was handled reactively by two overloaded staff. Outages averaged 14 hours a month and backups had never been restore-tested.
EGreed solution: EGreed took over monitoring, patching and the helpdesk, standardised endpoints, and rebuilt backup with tested quarterly restores.
Outcome: Downtime fell 71%, first response averaged 11 minutes, and total annual IT spend dropped 38% against the previous break-fix model.
Read the full case studyFrequently asked questions
How much does managed IT support cost in Rwanda?
EGreed managed IT starts at 25,000 RWF per user per month, with SME bundles from 450,000 RWF monthly.
Is on-site support included?
Yes — SLA-backed on-site visits in Kigali are included, with scheduled visits for upcountry sites.
What is your response time?
Critical incidents are acknowledged within 15 minutes, 24/7. Our measured average first response is 11 minutes.
Local languages, local currency, East African coverage
EGreed Technology quotes in Rwandan francs (RWF), accepts mobile money, and delivers managed it support in Kinyarwanda, Kiswahili, French and English across Rwanda and the wider East African Community.
Kinyarwanda
Ubufasha bwa IT n'ubugenzuzi bwa mudasobwa
Kiswahili
Huduma za usaidizi wa IT
Français
Support informatique infogéré
Where we deliver
- RwandaKigali · billed in RWF (Rwandan franc)
- KenyaNairobi · billed in KES (Kenyan shilling)
- UgandaKampala · billed in UGX (Ugandan shilling)
- TanzaniaDar es Salaam · billed in TZS (Tanzanian shilling)
- BurundiBujumbura · billed in BIF (Burundian franc)
- DR CongoGoma · billed in CDF (Congolese franc)
- EthiopiaAddis Ababa · billed in ETB (Ethiopian birr)
Pricing and payment
All quotations are issued in Rwandan francs (RWF). Clients outside Rwanda may settle in USD or their local currency at the prevailing BNR rate. VAT is shown separately on every EBM-compliant invoice.
- MTN Mobile Money (MoMo)
- Airtel Money
- Bank transfer (BK, Equity, I&M)
- Visa / Mastercard
Also searched as: ikoranabuhanga mu Rwanda · serivisi za IT Kigali · gukora porogaramu mu Rwanda · ibiciro bya IT mu Rwanda · huduma za IT Nairobi · kampuni ya software Kenya · bei ya huduma za IT Kenya · IT services Kampala · huduma za kompyuta Uganda · software company Uganda.
Service request
Request this service from EGreed
Tell us what you need. Your request is routed automatically to the team that owns it, with a confirmed first-response time and clear next steps — no ticket ping-pong.