EGreed Technology · Kigali, Rwanda

Managed IT Support

Managed IT support in Rwanda — EGreed Technology provides 24/7 helpdesk, proactive monitoring, patching, backup and on-site engineers in Kigali under a fixed monthly fee.

-71%

reduction in unplanned downtime

11 min

average first response time

94%

tickets resolved within SLA

-38%

annual IT spend versus break-fix

What EGreed delivers

24/7 helpdesk by phone, email and WhatsApp

Proactive monitoring of servers, network and endpoints

Patch management and antivirus/EDR administration

Backup configuration and quarterly restore testing

On-site engineer visits in Kigali under SLA

Asset register, licence tracking and quarterly IT reviews

How delivery works

1Infrastructure audit and risk register
2Onboarding, tooling and documentation
3Stabilisation sprint on the top risks
4Steady-state support under SLA
5Quarterly review and roadmap

Typical investment: From 25,000 RWF per user per month; SME bundles from 450,000 RWF per month.

Representative client scenario

A 180-staff NGO with three regional offices

Challenge: IT was handled reactively by two overloaded staff. Outages averaged 14 hours a month and backups had never been restore-tested.

EGreed solution: EGreed took over monitoring, patching and the helpdesk, standardised endpoints, and rebuilt backup with tested quarterly restores.

Outcome: Downtime fell 71%, first response averaged 11 minutes, and total annual IT spend dropped 38% against the previous break-fix model.

Read the full case study

Frequently asked questions

How much does managed IT support cost in Rwanda?

EGreed managed IT starts at 25,000 RWF per user per month, with SME bundles from 450,000 RWF monthly.

Is on-site support included?

Yes — SLA-backed on-site visits in Kigali are included, with scheduled visits for upcountry sites.

What is your response time?

Critical incidents are acknowledged within 15 minutes, 24/7. Our measured average first response is 11 minutes.