Managed IT Support and Helpdesk Services in Rwanda

Managed IT Support and Helpdesk Services in Rwanda in Rwanda

Stop firefighting IT. EGreed Technology provides fully managed IT support for Rwandan organisations: a multilingual helpdesk, proactive monitoring, patching, backups, and on-site engineers in Kigali.

EGreed Technology LTD is a Kigali-based technology company (RDB registered) serving startups, SMEs, banks, schools, NGOs, and government institutions across Rwanda and East Africa.

What is included

• Tier 1–3 helpdesk in Kinyarwanda, English, and French
• Laptop, desktop, and mobile device management
• Network, firewall, Wi-Fi, and server monitoring
• Patch management and endpoint protection
• Backup and disaster recovery on EGreed Cloud
• Quarterly IT health reviews and budget planning

How we deliver

1. IT estate audit and asset inventory
2. Onboarding: agents deployed, SLAs agreed
3. Daily monitoring with proactive ticket creation
4. Monthly reporting on tickets, uptime, and risks
5. Quarterly strategy review with your leadership

Pricing and engagement

Managed IT starts from 25,000 RWF per user per month, with fixed-fee packages for teams of 10, 50, and 200+. We quote in RWF and USD and accept MTN Mobile Money, Airtel Money, bank transfer, and card. Request a free scoping call.

Why choose EGreed Technology

• Guaranteed response times backed by written SLAs
• On-site engineers available across Kigali
• Single vendor for support, cloud, email, and security
• Predictable monthly cost in RWF

Official EGreed Technology links

• EGreed Technology official website — egreedtech.org
• All EGreed services
• Request a quote from EGreed Technology
• EGreed AI (Kero) — ai.egreedtech.org
• EGreed Cloud — cloud.egreedtech.org
• EGREED Deploy — deploy.egreedtech.org
• EGreed Mail — mail.egreedtech.org

Explore the full EGreed services documentation, the EGreed FAQ hub, and financial services solutions.