IT Services and Managed IT Support in Rwanda — Complete Guide
A complete guide to EGreed Technology IT services in Rwanda: managed IT support, helpdesk, networks, servers, Microsoft 365 and EGreed Mail, cybersecurity, CCTV, structured cabling, procurement and IT staffing.
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One IT partner instead of six vendors
Most Rwandan organisations end up with a hardware supplier, a network installer, an email provider, a security vendor, a developer and someone's cousin who "knows computers". Nobody owns the outcome. EGreed Technology replaces that with a single accountable IT partner: one contract, one helpdesk number, one monthly report and measurable service levels.
The full EGreed IT service catalogue
| Service | What it covers |
|---|---|
| Managed IT support | Helpdesk, on-site engineers, monitoring, patching, vendor coordination |
| Computer & hardware maintenance | Preventive servicing, repair, spares, asset lifecycle |
| Network design & installation | LAN/WAN, structured cabling, switching, Wi-Fi, VPN, SD-WAN |
| Server & virtualisation | Physical and virtual servers, storage, Active Directory, Linux estates |
| Cloud & SaaS | EGreed Cloud, migration, hosting, SaaS administration, licence management |
| Business email & collaboration | EGreed Mail, Microsoft 365, Google Workspace, EGREED Drive |
| Cybersecurity | Endpoint protection, firewalls, MFA via EGREED ID, awareness training, audits |
| Backup & disaster recovery | 3-2-1-1-0 backups, replication, tested restores, DR runbooks |
| CCTV, access control & IoT | Cameras, biometric access, sensors, monitoring dashboards |
| Software development | Custom web, mobile and ERP systems, integrations, MoMo payments |
| Procurement & supply | Vendor-neutral hardware and licence sourcing with warranty handling |
| IT staffing & training | Embedded engineers, outsourced IT department, staff certification |
How the EGreed helpdesk works
- Log a ticket by phone, email, WhatsApp or the support portal
- Automatic triage sets priority and routes to the right engineer
- Remote resolution attempt first — most issues never need a visit
- On-site dispatch within the contracted SLA when hardware is involved
- Root-cause note recorded against the asset so the same fault is not solved twice
- Monthly report: tickets, resolution times, SLA compliance, risks and recommendations
Service levels you can hold us to
| Priority | Definition | Response | Target resolution |
|---|---|---|---|
| P1 | Business stopped — site down, server down, security incident | 15 minutes | 4 hours |
| P2 | Department or key system impaired | 1 hour | 8 hours |
| P3 | Single user blocked | 4 hours | 1 business day |
| P4 | Request, change or advice | 1 business day | 5 business days |
Who we support
- Banks, microfinance institutions and SACCOs
- Schools, universities and TVET institutions
- Hospitals, clinics and health programmes
- Government agencies, districts and public institutions
- NGOs and international development programmes
- Hotels, retail chains, logistics and manufacturing
- Startups and SMEs that need an IT department without hiring one
Pricing and engagement
Managed IT support is priced per device or per user, per month, starting from 12,000 RWF per user for small teams and reducing with volume. Project work (cabling, server builds, migrations) is quoted fixed-price after a free site survey. We invoice in RWF or USD and accept MTN Mobile Money, Airtel Money, bank transfer and card.
EGreed Technology infrastructure footprint
EGreed operates its own infrastructure rather than reselling someone else's. Every number below is part of the standard service description we publish for customers, auditors and partners.
| Asset | Count | Where |
|---|---|---|
| Headquarters | 1 | KN 4 Ave, Gasabo, Kigali, Rwanda |
| Data centres | 8 | Across Rwanda |
| Branch offices | 3 | Across Rwanda |
| Countries with EGreed servers in Africa | 10 | East, Central, West and Southern Africa |
| Countries with EGreed edge or server presence globally | 70 | Africa, Europe, Middle East, Asia, Americas |
Rwandan customer data stays in Rwandan data centres by default. Global points of presence exist to accelerate delivery, replicate backups and serve diaspora and international traffic — not to move regulated data offshore.
Official EGreed Technology links
- EGreed Technology — egreedtech.org
- All EGreed services
- Request a quote or site survey
- EGreed Cloud — cloud.egreedtech.org
- EGREED Deploy — deploy.egreedtech.org
- EGREED ID — id.egreedtech.org
See also the EGreed services hub, the FAQ hub, and financial services solutions.
Frequently asked questions
What IT services does EGreed Technology provide in Rwanda?
Managed IT support, computer and hardware maintenance, networks and cabling, servers and virtualisation, cloud and SaaS, business email, cybersecurity, backup and disaster recovery, CCTV and access control, software development, IT procurement, and IT staffing and training.
How much does managed IT support cost in Rwanda?
EGreed managed IT support starts from about 12,000 RWF per user per month for small teams, with volume pricing for larger estates. Project work is quoted fixed-price after a free site survey.
Can EGreed be our whole IT department?
Yes. Many EGreed clients outsource their entire IT function — helpdesk, infrastructure, security and procurement — under one contract with reported service levels.
Do you support organisations outside Kigali?
Yes. EGreed operates one headquarters, eight data centres and three branches across Rwanda, plus remote support for clients elsewhere in East Africa.
Do you sign SLAs?
Yes. Contracts carry defined P1–P4 response and resolution targets, with monthly SLA compliance reporting.