AI & Business Automation case study: Insurance transformation
A practical EGreed Technology ai & business automation scenario showing the challenge, delivery approach and measurable outcomes achieved for an insurance provider processing 4,000 claims a month.
Client scenario
An insurance provider processing 4,000 claims a month operates in Insurance. This representative delivery scenario explains how EGreed Technology applies its Rwanda-engineered approach; client identity is withheld where confidentiality applies.
Challenge
Claims documents arrived as photos and PDFs and were keyed manually, creating a six-day backlog and frequent errors.
EGreed solution
EGreed deployed Kero document AI to extract claim fields, route exceptions to humans, and answer claimant questions in Kinyarwanda.
The engagement followed a measurable process: workflow audit and automation shortlist, pilot on one high-volume process, model tuning on your real documents, integration and staff enablement, accuracy monitoring and expansion.
Measured outcomes
Manual handling fell 77%, extraction accuracy reached 96.5%, and the backlog cleared within one month.
- -77% — manual document handling time
- 96.5% — extraction accuracy after tuning
- 3,100 — staff hours saved per year
- 5 months — payback period
Build with EGreed
EGreed means choosing technology engineered in Rwanda for real African operating conditions. Review the AI & Business Automation service, read the technical documentation, or visit the official EGreed Technology website.
Frequently asked questions
Does EGreed AI understand Kinyarwanda?
Yes. Kero supports Kinyarwanda, Swahili, French and English across chat, voice and document workflows.
Is our data used to train public models?
No. Customer data stays within your EGreed workspace and is never used to train shared public models.
What does an AI pilot cost?
EGreed automation pilots start at 1,200,000 RWF and are scoped to a single high-volume workflow.